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Users 101

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Teams 101

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Help Center 101

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Help center font library

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How to set up help center tracking

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Gorgias Chat - Quick Replies

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Gorgias Chat FAQs

Gorgias Chat - Offline Capture Customization

Gorgias Chat - Automatic Online/Offline Status

Gorgias Chat - Video

Chat - Edit Copy & Translations

Gorgias Chat - Tone of Voice

Gorgias Chat - Campaigns

Gorgias Chat - Control Ticket Volume

Chat

Voice add-on 101

Set up voice (phone)

Porting existing number to Gorgias

Default View, Rule and Team

Set up greeting message

Set up voicemail

Set up IVR

Receiving inbound calls

Making outbound calls

Forward calls to Gorgias

Forward calls from Gorgias to agents

Phone policy

Call recording

Call routing (assignment)

Number format for voice

Phone tickets and events

Voice

SMS add-on 101

Set up SMS

A2P 10DLC Registration

SMS Policy

Standalone Contact Form

Contact Form

Channels

Satisfaction survey (CSAT) 101

Report on satisfaction survey CSAT results

Set up Satisfaction survey (CSAT)

Excluding tickets from receiving the Satisfaction survey (CSAT)

Satisfaction

Views 101

View sharing

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Reorder views

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View filters and operators

Best practices for view setup

View templates

Sections 101

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Chat & messaging section

View Sections and View Sharing

Sections

Views and sections

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Billable tickets

Billing and usage page

Cancel an account

Invoices

Billing and usage

Tags 101

Set up tags

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Ticket fields 101

Set up ticket fields

Import dropdown values from a CSV file

Create advanced reports using ticket fields

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket fields

Macros 101

Create a macro

Macro variables

Macro actions

Macro library

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Create gift card in Shopify

Macros

Rules 101

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Rules

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