Intro to Gorgias

Gorgias is a helpdesk that empowers you and your Support Team with features that will allow you efficient and fast handling of your customers' support requests. Get started and find out more by taking a look at these articles.

Resources

Learning material and programs available for merchants wishing to grow.

Get started

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much much more.

Account setup

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.

Daily operations

Everything you need to know about how to use Gorgias on a daily basis.

Reporting

Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.

Apps (integrations)

Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.

Developer resources

We are a developer-friendly helpdesk! :) Get information on how to use our RESTful API or create your own custom integrations by taking a look at this selection of articles.

Partner resources