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What is Gorgias?

Gorgias is a helpdesk that empowers you and your Support Team with features that will allow you efficient and fast handling of your customers' support requests. Get started and find out more by taking a look at these articles.

5 articles
Getting Started

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much much more.

8 categories
Statistics and Reporting

Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.

5 articles
Automate your work

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.

7 categories
Integrations

Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.

15 categories
Self Service

Our self-service chat portal can easily deflect and automate up to 30% of your chat tickets! Allow your customers to check out their order status, tracking number, and shipping information all on their own in just a few clicks.

5 articles
Gorgias for Developers

We are a developer-friendly helpdesk! :) Get information on how to use our RESTful API or create your own custom integrations by taking a look at this selection of articles.

1 article
Expand your knowledge

View the tools and resources available to expand your knowledge and get the most out of Gorgias.

2 categories • 1 article
FAQs

Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.

10 articles