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Intro to Gorgias

Agent knowledge checklist

Gorgias 101

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Black Friday Cyber Monday preparation 2021

Videos

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Migrate from other provider

Help Desk Migration

Zendesk migration 101

Import data from Zendesk

Enable/disable channels

Migrate from Zendesk

Helpdesk migration

Get started

Business hours

Mobile app fact sheet

How many languages can Gorgias detect?

Your profile

Agent availability status

Transfer account ownership

Users 101

Add new users

Join and log in

Delete a user

User permissions

Single sign-on and 2FA

Clearing Cache & Cookies (Login Issues)

Users

Teams 101

Create a team

Delete a team

Add and remove user from a team

Auto-assign rule for teams

Teams

Users and teams

Customers 101

Customer notes

Ticket customer

Set ticket customer

Merge customer

Create a new customer

Edit a customer

Delete a customer

Customers

Email integrations

Gmail

Outlook (Microsoft 365)

Signatures

Email domain verification (SPF & DKIM)

Other Email Providers

Email

Help Center 101

Create a Help center

Help center templates

How to use Google Analytics with your Help Center

Help center font library

Advanced help center customization

Help Center article recommendations in Chat

How to set up help center tracking

How to set up an internal knowledge base

Create a help center contact form

Set up a custom domain for your Help Center

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

Import articles from a CSV file

Set up contact methods in help center

Customize help center appearance

Customize help center preferences

Help Center Order Management Flows

Help Center

Gorgias Chat - Installation

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Quick Replies

Gorgias Chat - Shopper's waiting time

Gorgias Chat - Widget Size/Weight Information

Gorgias Chat - Contact form

Gorgias Chat FAQs

Enable Article recommendations in Chat

Gorgias Chat - Contact Form Customization

Gorgias Chat - Automatic Online/Offline Status

Gorgias Chat - Video

Chat - Edit Copy & Translations

Gorgias Chat - Tone of Voice

Gorgias Chat - Campaigns

Chat

Voice add-on overview

Set up voice

Troubleshoot voice issues

Voice FAQs

Voice

Set up SMS

SMS add-on overview

Standalone Contact Form

Contact Form

Channels

Satisfaction survey (CSAT) 101

Report on satisfaction survey CSAT results

Set up Satisfaction survey (CSAT)

Excluding tickets from receiving the Satisfaction survey (CSAT)

Satisfaction

Views 101

Best practices for view setup

Create a view

View sharing

View filters and operators

Creating and managing your Views

Sections 101

Create a section

Organize sections

Rename a section

Delete a section

Chat & messaging section

View Sections and View Sharing

Sections

Views and sections

Billing and subscription plans

Billable tickets

Billing and usage page

Billing and usage

Tags 101

Set up tags

Manage tags

Default tags

Merge tags

Search for tags

Remove a tag from a ticket

Ticket fields 101

Set up ticket fields

Import dropdown values from a CSV file

Create advanced reports using ticket fields

Ticket fields

Macros 101

Create a macro

Macro variables

Macro actions

Update on Macro actions

Macro library

Manage macros

Organize macros

Import and export macros

Macro suggestions

My macro preferences

Create gift card in Shopify

Macros

Rules 101

Rule variables

Rule conditions

Rule actions

Rules glossary

Rules FAQs

Rules - Best practices

Rules - Video Tutorials

In-ticket suggestions

Rules - Common Use Cases

Help Center Contact Form - Custom Subject Line Rules

Rules - Autoresponders

Rule Templates

Rule templates (previously Rule library)

Return Email Autoresponder

WISMO Autoresponder - Send tracking information email

Rule templates

Rules

Automation Add-on Overview

Setting up Automation Add-on Features

Setting up Quick Response Flows

How to Customize the Report Order Issue Flow

Order statuses and possible shopper actions

Setting up Order Management Flows

Quick response templates

Setting up multi-step Flows

Autoresponders

Article recommendations in Widget

Automation Add-on Statistics

Automation Add-on

Account setup

Notifications

Daily operations

All articles

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