Netsuite (Alloy)Updated 14 days ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
NetSuite is the #1 cloud ERP, encompassing financials, CRM, and e-commerce. It helps you work more efficiently, take control of inventory and fulfillment, and bring all tools together in a unified business management suite.
- Sync customer information from NetSuite into Gorgias.
- Sync order information from NetSuite into Gorgias.
- Sync RMA information from NetSuite into Gorgias.
- Add over 40 NetSuite fields to the Gorgias Customer Sidebar widget.
- View the last 10 orders that have been created or modified.
- New orders are pulled approximately every 15 minutes, possibly sooner.
Syncing multiple Netsuite accounts to one Gorgias account isn't possible.
Setup steps
1. From your Gorgias account head to Settings -> App Store -> All Apps.
2. Find Netsuite (Alloy) on the list and click it.
3. Click on the Connect App button.
4. Click on Gorgias -> Add a New Account -> enter your Gorgias subdomain and click Connect.
5. When connected, click on Netsuite.
6. Add your Netsuite credentials and click Validate.
How it works
Now, when a sales order in Netsuite is created or updated, you'll see the data inside the ticket widget in Gorgias.
Limitations
- We don't pull any historical data at the moment. There are only real-time triggers and the data is pulled when a Netsuite Order is Created or a Netsuite Order is updated.
- The integration doesn't currently support Netsuite sandbox accounts.
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