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AfterShip TrackingUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


AfterShip Tracking is a web-based automated shipment tracking platform for e-commerce retailers. A single interactive dashboard allows you to track your shipments across 900+ couriers worldwide, including USPS, UPS, FedEx, BlueDart, and DHL. 

The all-in-one tracking system enables retailers to enhance their post-purchase experience and avoid service tickets with branded tracking pages, a 1-click order lookup widget, mobile tracking app, and proactive delivery notifications.

  • Sync customer information and tracking updates from your AfterShip account to your corresponding Gorgias account.
  • Populate tracking updates associated with a customer’s email address in Gorgias tickets.
  • Navigate to the AfterShip Shipment Details page from the helpdesk with Gorgias’s deep link integration functionality.
  • Respond manually or send automated email replies with all the order information right next to the ticket.


Steps

This integration requires you to have an AfterShip account.


1. Go to Settings -> App Store -> All Apps

2. Search for AfterShip Tracking and click it. 

3. Click on Connect App.

4. Authorize the app and log into your AfterShip account.
4. In AfterShip, go to Settings -> API Keys, and create the API Key:
5. In AfterShip, go to Apps, then View more apps, find Gorgias, and install it.

6. Add your Gorgias subdomain.
7. You can check the connection in Organization -> Store connections.
An HTTP integration named AfterShip Connector will be created under Settings -> App Store -> HTTP Integration -> Manage.

Add the widget to your sidebar

1. To make sure AfterShip data is pulled into Gorgias, go to your AfterShip Dashboard and find a customer with available tracking information, or add a new shipment manually.
2. Copy the customer's email address and use the Search option in your helpdesk to locate this customer.

3. Use an existing ticket or create a new one with an internal note - this will ensure that the ticket is updated and all data pulled.

4. The AfterShip block will automatically appear when the ticket is updated.

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