Aissist.ioUpdated 2 hours ago
Aissist.io helps you unblock growth and scale effortlessly by augmenting your team with Digital Employees — AI agents that plug seamlessly into your workflows and function like humans.
What sets Aissist.io apart is its Multi-Agent engine that excels in complex scenarios and multi-tasks across tagging, responding, summarizing, updating, and more. With flexible deployment into existing workflows and a cost-effective model, Aissist.io outperforms other solutions on every front.
More details at https://www.aissist.io. Free quota available.
Integration benefits
- Proprietary Mult-Agent AI engine that excels in complex scenarios and multi-tasks across tagging, responding, summarizing, escalating, updating, and more.
- Operates in Gorgias, functions like a human, flexibly plugs into your existing workflow, and collaborates with the team.
- Trusted by 300+ global businesses and 300K+ daily engagements:
- 83% automation rate
- 4.8 CSAT
- +50% sales conversion
- 50% cost
- <15 sec response time
Steps
- From your Gorgias account, head to Settings → App Store → All Apps
- Find Aissist.io on the list
- After selecting the app, click on the Connect App button
- Log in to your **Aissist.io** account
- Create a gateway with Gorgias under Deploy → Gateway → Gorgias:
- Under ‘APP ID’, add your Gorgias subdomain and log in:
- Authorize the app!
- When done, an HTTP integration will be created in Gorgias:
When creating your Gateway, you can choose how Aissist will work:
- Auto-Pilot: Aissist drafts and sends responses automatically
- Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send:
- Once the app is authorized, make sure to save the Gateway at the bottom of the page, and then enable the Deploy option:
- Once a Ticket is created, the Aissistant will reply to it, but you can also use the widget actions to provide instructions to the Aissistant, if needed.
- A Ticket Widget will be automatically generated, and it can be used to:
- Instruct the AI (this will apply to future tickets as well)
- Translate a Ticket
- Summarize a Ticket
- Translate/rephrase and then send the message
- Create a draft:
Example of a ticket summary action:
Tagging
Aissist automatically creates helpful tags based on the conversation content, making ticket management easier:
FAQ
There are several scenarios where Aissistant will leave the Ticket unprocessed:
- It may take up to 15 seconds for Aissistant to reply to a ticket, or perform any of the other actions:
- After providing instructions, it may take 10-20 minutes before it takes effect on future Tickets:
- If there is no customer message, the Aissistant won’t provide a response, but will ‘skip’ that request:
- Aissistant will trigger even if the Gorgias AI has already replied!