Aissist.ioUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Aissist.io helps you unblock growth and scale effortlessly by augmenting your team with Digital Employees — AI agents that plug seamlessly into your workflows and function like humans.

What sets Aissist.io apart is its Multi-Agent engine that excels in complex scenarios and multi-tasks across tagging, responding, summarizing, updating, and more. With flexible deployment into existing workflows and a cost-effective model, Aissist.io outperforms other solutions on every front.

More details at https://www.aissist.io. Free quota available.

Integration benefits

Proprietary Mult-Agent AI engine that excels in complex scenarios and multi-tasks across tagging, responding, summarizing, escalating, updating, and more.
Operates in Gorgias, functions like a human, flexibly plugs into your existing workflow, and collaborates with the team.
Trusted by 300+ global businesses and 300K+ daily engagements:
- 83% automation rate
- 4.8 CSAT
- +50% sales conversion
- 50% cost
- <15 sec response time

Steps

From your Gorgias account, head to Settings → App Store → All Apps
Find Aissist.io on the list
After selecting the app, click on the Connect App button
Log in to your **Aissist.io** account
Create a gateway with Gorgias under Deploy → Gateway → Gorgias:
Under ‘APP ID’, add your Gorgias subdomain and log in:
Authorize the app!
When done, an HTTP integration will be created in Gorgias:

When creating your Gateway, you can choose how Aissist will work:

Auto-Pilot: Aissist drafts and sends responses automatically
Auto-Draft: Aissist drafts responses for your human agents to review, edit, and send:
Once the app is authorized, make sure to save the Gateway at the bottom of the page, and then enable the Deploy option:
Once a Ticket is created, the Aissistant will reply to it, but you can also use the widget actions to provide instructions to the Aissistant, if needed.
- A Ticket Widget will be automatically generated, and it can be used to:
- Instruct the AI (this will apply to future tickets as well)
- Translate a Ticket
- Summarize a Ticket
- Translate/rephrase and then send the message
- Create a draft:

Example of a ticket summary action:

Tagging

Aissist automatically creates helpful tags based on the conversation content, making ticket management easier:

FAQ

There are several scenarios where Aissistant will leave the Ticket unprocessed:

It may take up to 15 seconds for Aissistant to reply to a ticket, or perform any of the other actions:
After providing instructions, it may take 10-20 minutes before it takes effect on future Tickets:
If there is no customer message, the Aissistant won’t provide a response, but will ‘skip’ that request:
Aissistant will trigger even if the Gorgias AI has already replied!

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