Gorgias logo
Gorgias logo

All articles

AlbusUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

With Albus, you can build a comprehensive knowledge base from all your support tickets in Gorgias along with your data on Google, Slack, Hubspot, Pipedrive, Jira, Confluence, Notion, etc, and then use Albus's conversational chatbot to quickly find answers to your questions naturally and intuitively.

Albus is powered by GPT-4 and Cohere, two of the most advanced AI technologies available today, making it accurate, fast, and easy to use. With Albus, you can ask natural language questions and receive accurate, helpful answers in a conversational format.

You can train Albus on your company knowledge base/internal documents to quickly and accurately respond to your customer queries. You can also ask any questions regarding their tickets like "What's the status of the ticket", "Who is the owner of the ticket" or "Tags associated with the ticket" etc. and Albus will look at the knowledge base and give instant answers. 

The responses get better with time, as it learns from the user's behavior.


1. Go to Settings -> App Store -> All Apps.

2. Find Albus on the list and click it.

3. Click on the Connect App button.

4. You’ll be redirected to your Albus account where you can click on Add Connections from your dashboard's Wiki page.

5. Search for Gorgias and Connect.

6. Add your subdomain and connect your channels by logging in to your Gorgias account.

7. Authorize the app.

Was this article helpful?