BigblueUpdated 9 months ago

Bigblue is a fulfillment company for e-commerce brands - their technology allows you to offer prime-like deliveries, branded tracking emails, a return portal, and more. And every order is automatically prepared in their logistics network.

With the Bigblue App for Gorgias, you can:

• Display Bigblue data directly in your Gorgias sidebar
• Automatically create alerts for delivery issues and proactively solve them
• Easily escalate an issue to Bigblue for carrier delays or lost parcels

Steps

1. Go to Settings -> App Store -> All Apps.

2. Find Bigblue on the list and click it.

3. Click on Connect App.

4. Authorize your account.

Once the integration is set up, the widget will naturally appear in your Gorgias sidebar.

Information in the widget:

• Order id
• Order status
• Create time
• Shop

For each fulfillment, each package, and each SKU in the order:

• Product name
• SKU
• Quantity

For returns:

• Tracking number
• Refund method
• Products in return
• SKU
• Damaged mention

For support requests:

• Link
• Subject
• Last update time

You can optionally modify the widget info and layout by clicking on the cog icon to:

• Add or hide information
• Reorder the information or the widget among your other widgets

Configure Alerts

For Bigblue, push a draft ticket explaining the issue in your support tool so you can reply in one click.

There are 3 alerts activated by default:

• Order in Action Required
• Negative rating on Buyer Satisfaction survey, with comment
• Negative rating on Buyer Satisfaction survey, without comment
  

You can deactivate the alerts you do not want to receive in your Bigblue integration settings by unchecking them.

We associate Tags in Gorgias with the tickets created for alerts - that way, using Rules, for example, you can automate which agent is assigned or auto-reply to those tickets.