Copilot by TalentPopUpdated 14 hours ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
Copilot by TalentPop integrates OpenAI's GPT-4 with Gorgias to boost agent productivity and elevate response quality. It analyzes recent customer-agent conversations and offers context-aware reply suggestions, grammar corrections, tone adjustments, translations, and content rewrites, all with a single click inside the Gorgias workspace.
- Instantly generate AI-powered suggested replies
- Correct grammar and polish messages
- Rewrite responses to sound more concise, professional, friendly, or empathetic
- Translate messages into Spanish or French
- Rephrase content specifically for social media responses
Integration benefits
- Instantly generate AI-powered suggested replies
- Correct grammar and polish messages
- Rewrite responses to sound more professional, friendly, or empathetic
Steps
- From your Gorgias account head to Settings > App Store > All Apps
- Find Copilot by TalentPop on the list
- After selecting the app, click on the Connect App button
- Authorize the app
- That’s it! The app is connected.
- Once completed, an HTTP integration will be created:
Use the widget actions to generate AI-powered suggested replies and shape the message the way you want it to sound:
Here are some examples of how the widget actions work in a ticket:
Note that the next AI action will always be related to the last generated message. For example, if the last message was in French, the next command will also be in French:
