Copilot by TalentPopUpdated 18 days ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Copilot by TalentPop integrates OpenAI's GPT-4 with Gorgias to boost agent productivity and elevate response quality. It analyzes recent customer-agent conversations and offers context-aware reply suggestions, grammar corrections, tone adjustments, translations, and content rewrites, all with a single click inside the Gorgias workspace.

Instantly generate AI-powered suggested replies
Correct grammar and polish messages
Rewrite responses to sound more concise, professional, friendly, or empathetic
Translate messages into Spanish or French
Rephrase content specifically for social media responses

Integration benefits

Instantly generate AI-powered suggested replies
Correct grammar and polish messages
Rewrite responses to sound more professional, friendly, or empathetic

Steps

From your Gorgias account head to Settings > App Store > All Apps
Find Copilot by TalentPop on the list
After selecting the app, click on the Connect App button
Authorize the app
That’s it! The app is connected.
Once completed, an HTTP integration will be created:

Use the widget actions to generate AI-powered suggested replies and shape the message the way you want it to sound:

Here are some examples of how the widget actions work in a ticket:

Note that the next AI action will always be related to the last generated message. For example, if the last message was in French, the next command will also be in French:

You can also access the widget guide by clicking on the "Widget Guide" button in the widget itself, which will open a Notion document:

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