Daasity AnalyticsUpdated a month ago

Daasity centralizes data from all your tools into a working data model and visualizes it into dashboards that provide insights for high-growth DTC brands. This saves you time from having to manually build reports in spreadsheets.

The Daasity data model normalizes data across sales, marketing, and messaging channels into a single, unified view of business performance. Designed to be future-proof, so a complete rebuild of reporting isn't needed as your tech stack changes.

• Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.
• Create custom reports to find the insights sitting in your customer support tickets.
• Pull in your Customer Support data to analyze it alongside their Sales, Marketing, Operations, and Returns data.
• Track metrics around Customer Service Performance like Ticket volume, Ticket Tags and text, Customers associated with the tickets, Satisfaction Survey Data, and Reply and Resolution times.

Steps

1. In your Daasity Analytics platform head to Integrations -> New Integration -> Gorgias.

2. Add your Gorgias subdomain and authorize it.

3. After this, you will be asked to click on Authorize unapproved app.

4. Authorize the app.

5. You can now load the history from your account Gorgias into Daasity, from the Integrations page on the Daasity platform.