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Dedication AgentsUpdated 3 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Dedicated Agents is a human Gorgias trained e-com customer service agents, supported by artificial intelligence (Chat-GPT). You can choose between a fully AI powered customer service experience, a 100% HI (human intelligence) customer service team, or a hybrid customer service setup utilizing the best of both worlds.

Integration benefits

  • Dramatically speeds up client onboarding, going from potentially hours down to seconds, with a simple click of a button.
  • Track the ticket usage right from the dashboard and view the cost of any additional tickets for that billing cycle.
  • Leverage Chat-GPT to respond to customer emails. Upload docs & URLs with company FAQs and info, and our AI uses it to respond to customer inquiries. Currently in Beta

Use cases

  • Give Dedication Agents access to the Gorgias account in seconds, allowing the agents to get started servicing your account.

Integration setup guide:

  1. From your Gorgias account head to Settings > App Store > All Apps
  2. Find Dedication Agents on the list
  3. After selecting the app, click on the Connect App button
  4. Connect and Authorize the app

  5. Once the store is added, you can upload your dedicated FAQ to the app itself:

6. The integration then sends an automated reply sourced directly from your uploaded FAQs.

*Only one Dedication Agents account can be connected to one Gorgias account. If you have more than one Gorgias account, you will also need more than one Dedication Agents account.

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