Dedication AgentsUpdated 9 months ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
Dedicated Agents is a human Gorgias trained e-com customer service agents, supported by artificial intelligence (Chat-GPT). You can choose between a fully AI powered customer service experience, a 100% HI (human intelligence) customer service team, or a hybrid customer service setup utilizing the best of both worlds.
Integration benefits
- Dramatically speeds up client onboarding, going from potentially hours down to seconds, with a simple click of a button.
- Track the ticket usage right from the dashboard and view the cost of any additional tickets for that billing cycle.
- Leverage Chat-GPT to respond to customer emails. Upload docs & URLs with company FAQs and info, and our AI uses it to respond to customer inquiries. Currently in Beta
Use cases
- Give Dedication Agents access to the Gorgias account in seconds, allowing the agents to get started servicing your account.
Integration setup guide:
- From your Gorgias account head to Settings > App Store > All Apps
- Find Dedication Agents on the list
- After selecting the app, click on the Connect App button
- Connect and Authorize the app
5. Once the store is added, you can upload your dedicated FAQ to the app itself:
6. The integration then sends an automated reply sourced directly from your uploaded FAQs.
*Only one Dedication Agents account can be connected to one Gorgias account. If you have more than one Gorgias account, you will also need more than one Dedication Agents account.
