DigiohUpdated 9 months ago

Digioh’s Gorgias integration allows you to push leads as customers or tickets to your Gorgias account with pop-up forms, lightboxes, surveys, and quizzes, integrating Gorgias Rest API with Digioh to pass the leads.

• Leverage Digioh's onsite and in-app quizzes, surveys, dynamic forms, landing pages and more to gather zero-party data. 
• Connect this data with Gorgias to help understand each individual consumer proactively before a complaint or support issue. 
• Understand sentiment, satisfaction, upsell opportunity, and mitigate against returns and complaints - both pre and post-purchase.

Steps

1. Go to Settings -> App Store -> All Apps.

2. Find Digioh on the list and click on it.

3. Click on the Connect App button and log into your Digioh account.

4. Enter your Gorgias subdomain, select the permissions, and click the Install button.
5. Authorize the app.

Use Gorgias in a Digioh Connect Pipeline

Within a pipeline, add a task to map data from your data source, such as a box submission. You can use a Render task to format the payload with a liquid template such as this one:

1{
2  "channels": [
3    {
4      "type": "email",
5      "address": "{{model.form.email}}",
6      "preferred": true
7    }
8  ],
9  "email": "{{model.form.email}}",
10  "external_id": "{{model.form.email}}",
11  "language": "en",
12  "name": "{{model.form.first_name}} {{model.form.last_name}}",
13{% if model.attributes.box_id == 99999 %}
14    "data": {
15        "myCustomData1": "{{model.form.custom_1}}",
16        "myCustomData2": "{{model.form.custom_2}}",
17        "myCustomData3": "{{model.form.custom_3}}",
18        "myCustomData4": "{{model.form.custom_4}}"
19    }
20{% endif %}
21}

Update the payload according to your requirements and add an HTTP Request task to send the mapped data to Gorgias. Select Gorgias from the Connection drop-down, enter in the request parameters, and select the data mapping task as the path to the request body. 

It should look something like this: