DigitalGeniusUpdated a year ago

DigitalGenius is an AI and Automation platform built specifically for e-commerce and retail, and it helps brands improve customer experience and dramatically reduce costs.

It gives you the power to make your customer's experience worthy of another visit with fast and accurate responses - whether it's about their order, product availability, store location, or sizing.

• Analytics and reporting are available in a built-in dashboard
• Multi-lingual and cross-channel
• AI image recognition and text recognition
• Fully managed implementation and support with product experts

Steps

1. From your DigitalGenius dashboard go to the Modules section and click on the Gorgias module, then click on Add Connection:

2. Fill out the Name and Gorgias subdomain field, then click on the Connect button:

3. You'll be asked to authorize the connection and when done, a success pop-up will show:

4. After authorizing the app, you'll be redirected to the Gorgias module page where you can test your new DigitalGenius connection to Gorgias. 

If everything was set up correctly you should see a green check mark:

The integration itself isn’t visible in Gorgias as all actions are performed on the DigitalGenius platform using the flows you set up. You can also create separate HTTP Integrations for different use cases and have the data shown in the corresponding widgets.