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DigitalGeniusUpdated 3 months ago

DigitalGenius is an AI and Automation Platform built specifically for eCommerce and retail, and it helps brands improve customer experience and dramatically reduce costs.

DigitalGenius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

Integration benefits

  • Analytics and reporting available in a built-in dashboard
  • Multi-lingual and cross-channel
  • AI image recognition and text recognition
  • Fully managed implementation and support with product experts

Setup instructions

  • From your DigitalGenius dashboard go to the Modules section and click on the Gorgias module. Click on Add Connection:
  • Fill out the Name field for the new connection and then the Gorgias subdomain field. Click on the Connect button:
  • You will be asked to authorize the connection and when done, a success pop-up will show:
  • After authorizing the app, you will be redirected back to the Gorgias Modules page where you can test your new DigitalGenius connection to Gorgias. If everything was set up correctly you should see a green check mark:
  • That’s it!

How it works

The integration itself isn’t visible in Gorgias as all actions are performed on the DigitalGenius platform using the flows you set up. However, you can also create separate HTTP Integrations for different use cases, and have the data show in the corresponding widgets.

Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding! 

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