GatsbyUpdated a year ago
Gatsby manages a high-volume ambassador program with automation: Automate, integrate, and supercharge your influencer and ambassador communities.
It's well-suited to community managers dream, offering a lot of features:
- Customizable ambassador program
- Automate it with Klaviyo flows
- Auto-respond to common DMs
- Save your UGC from Instagram
- Generate Shopify codes for ambassadors
- Track every ambassador referral order
- Calculate engagement rates and more
With Gatsby, you can get faster shopper support resolution by having Shopify and Klaviyo properties on your Instagram DM support tickets, as well as ensure your most social and loyal shoppers and ambassadors get a premium support experience when they tag you on Instagram.
Support tickets that come in via Instagram DM don't include the shopper's email address. As a result, DM support tickets don't include any of the Shopify or Klaviyo data of the shoppers, which means support issues take longer to resolve and some tickets get lost, never syncing back to the shopper record. This integration solves this by merging support tickets based on matching social handles.
When a shopper sends an Instagram DM with a support issue, both Gatsby and Gorgias will generate a ticket, and you can set up a Rule to auto-merge these tickets together. The Gatsby ticket includes the person's email address, and the Gorgias ticket includes the functionality to respond via DM.
In addition to merging tickets based on social handles, the Gatsby integration will also sync over Instagram and TikTok info to the support ticket. It'll let your support reps know how many followers a shopper has, or if they've mentioned the brand in content recently, so you know how active and supportive of a shopper they are.
This opens up opportunities and insights to turn support into a revenue driver as well, encouraging influential shoppers to share good experiences with their followers.
Steps
Connect the integration
1. Go to Settings -> App Store -> All Apps.
2. Search for Gatsby and click it.
3. Click on the Connect App button.
4. Connect in Gatsby and Authorize the app.
Set up Rules
You can easily close duplicated tickets from Gatsby by setting up auto-close Rules - here are some examples for mentions, story mentions, and DMs.
