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Glew.ioUpdated a month ago

Connect Glew and Gorgias to get actionable insights on your customer support and see how your customer communications impact your business. Glew helps you blend data from Gorgias with the rest of your tech stack – from your e-commerce cart to your loyalty program to your subscription platform and more – for powerful multichannel reporting that drives growth.

Integration benefits

  • Evaluate your customer support performance by channel – including email, chat and messenger – and identify areas of opportunity.
  • Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting and more targeted communications.
  • Connect customer support data to your performance KPIs to understand how support impacts revenue, profitability, lifetime value and more!

Setup instructions

Log into your Glew account, add a store and import the data as shown below:

  • Step 1:
  • Step 2:
  • Step 3:
  • Step 4:
  • Step 5:
  • Step 6:
  • Step 7:
  • Step 8:
  • Step 9:

That’s it!

Once the import is done you will be able to see the data in the left sidebar. For example:

  • Performance
  • Products
  • Orders

Additional features

Glew pulls data on Gorgias events, rules, surveys, messages, tickets, and users, updated hourly.
Learn more about Glew here.

 Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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