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GrowaveUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Growave is an e-commerce solution providing customer reviews, loyalty points, and wishlists to your clients. The integration will allow you to get your customer reviews and questions into your helpdesk, so you can offer your customers quick support and solve their issues from one place. 

You'll receive notifications for questions or negative customer feedback left in your store on your Slack channel, which can improve the process of interaction and communication with your customers.  

Shopify Plus is required to integrate Growave with Gorgias and, while anyone can integrate this app, help with setting it up or fixing any issues will only be supported on the Advanced and Enterprise plans, due to the manual work required on our end.


Steps

1. Download both flows.

2. Export them.

3. Upload to the Shopify Flow app Someone left a negative review flow.

When you download the flow file and add it to your Shopify Flow tasks, a ticket will be automatically created in Gorgias if someone leaves a negative review - and the flow templates are fully editable.

You can also add the Someone asked a question flow file to your Shopify Flow tasks to receive a message when someone asks a question about a product in your Slack channel.

Then, you only need to configure settings on Gorgias' side so that once somebody leaves a bad review or asks a question, it'll be sent to Gorgias as a ticket - it’s also possible to set it up so notifications will be sent into a Slack channel.

Feel free to Contact Growave if you have any further questions or need any assistance.

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