HiveUpdated a month ago

Hive allows you to track and manage your Hive shipments directly in Gorgias. It empowers Direct-to-Consumer (D2C) brands to effortlessly automate their operations to manage freight, fulfillment, delivery, packaging, and returns. 

Operating seamlessly across Germany, France, Italy, Spain, and the UK, Hive’s expansive network of fulfillment centers means your products are always near your customers.

Here’s how Hive enhances your customer support experience with Gorgias:

• Streamlined data integration - Seamlessly sync customer and order information associated with your Hive account into Gorgias, eliminating manual data entry and ensuring you have access to the most up-to-date details.
• Customer sidebar integration - Display critical data from Hive within the Gorgias Customer sidebar, providing your support team with instant access to order and shipment information, enhancing ticket resolution efficiency.
• Historical order retrieval - Retrieve historical orders from Hive directly within Gorgias, ensuring you can see all of your customer’s interactions and orders.
• Effortless order management - With just one click, access the Order Details page in Hive through the integration’s deep link functionality, simplifying order management and reducing the time needed to resolve customer inquiries.

Steps

1. Go to Settings -> App Store -> All Apps.

2. Find Hive on the list and click it.

3. Click the Connect App button.

4. Authorize the app.

An HTTP Integration will be created under Settings -> App Store -> HTTP Integration -> Manage.

Once a ticket is created from a Gorgias customer with existing details in the Hive app, a widget will be created.