Influencer HeroUpdated 2 hours ago

This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Influencer Hero’s integration with Gorgias helps customer support teams instantly identify influencers or customers with notable social media presence directly within their support tickets. Easily access valuable influencer analytics, including follower count, engagement rate, and social profiles, right inside the Gorgias ticket interface. Empower your support agents to deliver personalized experiences and prioritize high-value conversations seamlessly.

Integration benefits

Identify influencers to ensure exceptional customer care, increasing the likelihood of organic brand exposure, and proactively avoiding potential negative experiences.
Instantly identify influencers and VIP customers within your support tickets, allowing your team to deliver personalized and prioritized support.
View detailed influencer insights directly in Gorgias, improving your team’s efficiency by eliminating manual research and context switching.

Steps

From your Gorgias account, head to Settings → App Store → All Apps
Find Influencer Hero on the list
After selecting the app, click on the Connect App button
Log in to the Influencer Hero app, then go to Settings → Integrations → Gorgias:
Add your Gorgias subdomain and authorize the app:
Once installed, there will be an HTTP integration created:

In Gorgias, a widget will show you whether the support ticket is from an influencer based on the customer’s email address. If the email belongs to an influencer known to Influencer Hero, the widget surfaces that information in the ticket:

The widget will be present even if the customer is not an influencer:

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