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LateShipmentUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


With LateShipment's Delivery Experience Management (DEM) Platform for Gorgias, you can set up automated triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provide branded order tracking experiences, in addition to being able to report orders as lost or damaged for claiming carrier refunds.

This integration enables the LateShipment widget to load inside Gorgias with contextual information regarding the shipments.

Tickets will automatically be created 24-36 hours before a shipment issue that may lead to a customer facing a delayed delivery or package-related issue - this allows you to be proactive with your customers, boosting your CSAT scores, and driving down ticket resolution time.

For the integration to start working, the LateShipment app needs to create a ticket first and, for that to happen, you need to enable this process within the LateShipments account settings.



Steps

1. Go to Settings -> App Store -> All Apps.

2. Find LateShipment on the list and click it.

3. Click on the Connect App button.

4. Authorize the app.

5. You will be routed to the LateShipment app to complete the setup - select the desired options and save the settings.

6. Set up the Gorgias SDK, once you've enabled the events. 

This advanced setup lets you load contextual shipment details inside Gorgias for all tickets with a tracking number/order ID in the subject or body of the ticket.

7. Once this is set up, the integration will be visible under Settings -> App Store -> HTTP Integration -> Manage.

Support agents can also report an order as lost or damaged for LateShipment to initiate carrier refunds for shipping costs/ insured value.

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