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LoyaltyLionUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


LoyaltyLion is a digital loyalty framework that gives e-commerce stores innovative ways to engage and retain customers. If you're using LoyaltyLion for your loyalty program, you can connect it to Gorgias to display information next to support tickets.

When a customer contacts you, display their profile from LoyaltyLion.

  • Award points to customers using Macros 
  • Insert the referral URL as a variable in a Macro.

Both require custom actions to be created using HTTP Webhooks in a Macro.

While anyone can integrate this app, help with setting it up or fixing any issues will only be supported on the Advanced and Enterprise plans, due to the manual work required on our end.


Steps

1. Open this form and fill in your email address and your Gorgias sub-domain.

2. Go to Settings -> You -> REST API.

3. If you don't have an API key there already, click on Create API Key.

4. Copy your API key, and paste it in the Gorgias API Key field in the form.

5. In your LoyaltyLion account, navigate to Manage -> Configuration -> Settings.

6. Scroll down to find your API token and API secret (both should look like this: 12345a67a8bbb90ccd00)

7. Insert them respectively in the LoyaltyLion API Token and LoyaltyLion API Secret fields in the form.

8. Click on Connect with LoyaltyLion.

The widget will show in tickets from customers that have LoyaltyLion data:

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