Gorgias logo
Gorgias logo

All articles

MailchimpUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

You can display customers' attributes from Mailchimp, along with the list the customer is a member of.

While anyone can integrate this app, help with setting it up or fixing any issues will only be supported on the Advanced and Enterprise plans, due to the manual work required on our end.


1. Go to your Mailchimp account, to your profile, then to Account and Profile (details).

2. Copy the API key.

3. From the API key, get the data-center name. It should be something like us4.

4. Go to your Gorgias account, to Settings -> App Store -> HTTP Integration.

5. Create an HTTP Integration.

6. Click on Add header.

7. Copy the configuration below and save:

1Integration name: Pull Mailchimp data
2URL: https://{data center name from step 3}.api.mailchimp.com/3.0/search-members?query={{ticket.customer.email}}
3HTTP Method: GET
4Headers: Authorization, apikey {your api key from step 2}
Was this article helpful?