MercuriUpdated a month ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
Mercuri is a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via the Gorgias Chat Widget, email & SMS.
Pricing starts at 0.1 cents per ticket.
You can benefit from:
- 24/7 Customer Engagement with AI and instant responses to all customer queries using ChatGPT.
- Intelligent product recommendations where customers are more likely to purchase, increasing upselling opportunities and enhancing the shopping experience.
Steps
1. From your Gorgias account head to Settings -> App Store -> All Apps.
2. Find Mercuri on the list.
4. After selecting the app, click on the Connect App button.
5. Authorize the app.
6. Two HTTP Integrations will be created:
Once the integration with Gorgias is complete, connect Mercuri with your Shopify store - as soon as the app is installed, Mercuri will fetch all the existing tickets to train the bot and answer tickets automatically when a customer reaches out:
The conversations will create tickets in Gorgias:
Even though Mercuri is a chatbot, it also works with email.
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