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MercuriUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Mercuri is a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via the Gorgias Chat Widget, email & SMS.

Pricing starts at 0.1 cents per ticket.

You can benefit from: 

  • 24/7 Customer Engagement with AI and instant responses to all customer queries using ChatGPT. 
  • Intelligent product recommendations where customers are more likely to purchase, increasing upselling opportunities and enhancing the shopping experience.


1. From your Gorgias account head to Settings -> App Store -> All Apps.

2. Find Mercuri on the list.

4. After selecting the app, click on the Connect App button.

5. Authorize the app.

6. Two HTTP Integrations will be created:

Once the integration with Gorgias is complete, connect Mercuri with your Shopify store - as soon as the app is installed, Mercuri will fetch all the existing tickets to train the bot and answer tickets automatically when a customer reaches out:

The conversations will create tickets in Gorgias:

Even though Mercuri is a chatbot, it also works with email.

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