OkendoUpdated 9 months ago

Okendo is a customer marketing app that enables your customers to leave high-quality reviews on your website and build a strong community with them. It provides:

Improved customer care

• A sidebar widget that provides customer insights for all tickets.
• Flexible configuration that removes clutter and eliminates unnecessary tickets.

Eliminate process bottlenecks

• Whenever a customer leaves a negative review on your website, a ticket is automatically created in Gorgias.
• All tickets created by the Okendo integration will automatically be tagged with Okendo reviews and your Shopify store name to make them easily identifiable.

Ease of Use

• Use Macros to moderate and reply to reviews.
• Ability to see photos and videos that were submitted as part of a review.
• Integrate multiple Okendo accounts with a single Gorgias account. The ticket created for the review will be sent to the store's support email address, using the name of your Shopify account in the Name field. This means that you can identify which Shopify store the review was left on.

Steps

1. Open your Okendo admin.

2. Go to Settings -> Integrations in the sidebar, and then navigate to the Gorgias section.

4. Click the Edit icon.

5. Add the name of your Gorgias account to the Account

FAQ

• When the Okendo Review Reply macro is applied, if the ticket has been closed for over 24 hours, Okendo changes will be ignored.
• Okendo keeps message logs for 3 months.