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Parcel PanelUpdated 3 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Parcel Panel post-purchase solution is specially designed for millions of Shopify & WooCommerce DTC brands, reducing your after-sales costs, keeping customers satisfied, and driving revenue conversion.

Your support team will be able to check the order status right from your Gorgias ticket system, easily handling WISMO without clicking elsewhere for tracking details.



Steps

1. Go to Settings -> Apps Store -> All apps.

2. Find Parcel Panel on the list and click it.

3. Click the Connect App button.

4. Enter Parcel Panel's API key on the next screen.

5. Authorize your account.

You can see the connection by navigating to Settings -> App Store -> HTTP Integration -> Manage.

Each time a customer who has Parcel Panel data reaches out, or an existing ticket is updated the widget will populate automatically.

Available properties inside the widget: 

Property nameTemplate tag
Example
shipment_status{{ event.shipment_status }}
Delivered
tracking_link{{ event.tracking_link }}
https://yourstorename.com/apps/parcel
panel?nums=34243537825787248582
expected_delivery_date{{ event.expected_delivery_date }}
Nov 09, 2020 - Nov 19, 2020
tracking_number{{ event.tracking_number }}
347325758734857234857287258
carrier_name{{ event.carrier_name }}
USPS
carrier_contact{{ event.carrier_contact }}
1-800-275-8777
last_check_point
{{ event.last_check_point }}
Arrived at USPS Regional Facility, SEMINOLE-ORLANDO FL DISTRIBUTION CENTER
last_checkpoint_time{{ event.last_checkpoint_time }}
2020-11-16 00:50
transit_time{{ event.transit_time }}
5
residence_time
{{ event.residence_time }}
3
order_number{{ event.order_number }}
#1234
order_created_at{{ event.order_created_at }}
2020-10-30 11:36:23
customer_email{{ event.customer_email }}
[email protected]
customer_phone{{ event.customer_phone }}
+1 234 567 8900
fulfillment_created_at{{ event.fulfillment_created_at }}
2020-11-11 09:58:07

You can customize what's shown in the ticket widget by clicking the cog in the top right and dragging the properties you need from the Parcel Panel Connector to the sidebar.

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