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RepUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Rep is your AI-powered sales concierge that provides individualized shopping assistance to everyone who wants it, so you convert more traffic, increase sales, and provide around-the-clock support with Gorgias. 

Powerful features include:

  • Rescue Potential Lost Revenue - Rep's behavioral AI can read digital body language and know precisely when shoppers get stuck. Rep greets and assists shoppers from there, and boosts your overall conversions.
  • Conversational Search and Discovery - using a powerful NLU engine (natural language understanding), Rep understands shopper intent and semantics, so they can find and discover products fast - "What size dress do you want? What's the occasion?"
  • Recommendations - suggests similar items and complementary products for upsells at just the right moment - "Would you like a silk scarf to go with that?"
  • 1-click Shopify integration - absorbs your catalog, data, and even your FAQs
  • Works seamlessly with major Shopify Apps - Postscript, Klavio, Tapcart, etc.
  • Every Conversation Recorded - Postscript, Klavio, Tapcart, etc.

Once integrated, the Chat assistant will be present on the store Chat. You can create a flow and, once your client engages, a ticket will be created in Gorgias via API.

Under the Advanced tab, make sure that the Flow in question is linked with the Gorgias integration.



Steps

1. Go to Settings -> App Store -> All Apps.

2. Find Rep on the list and click on it.

3. Click on the Connect App button.

4. Log into the Rep platform and, under Integrations, connect your Gorgias account.

5. Authorize the app.

You also need to connect your Shopify store to the Rep console.
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