RetentionXUpdated 5 days ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Increase your customer retention with RetentionX. All the tools and analyses you need to improve your LTV.

Customers share their preferences, needs, and wants every time they interact with your brand. RetentionX collects all customer data, prepares it in ready-to-use analyses, and allows you to feed all generated insights back into your marketing stack. This enables you to sustainably improve LTV and customer retention by better understanding your customers and optimizing the customer journey across email, SMS, and marketing channels. All-in-one software.

Find out who is predicted to churn when and determine what might make them stay
Win back lost customers. Personalize recovery strategies with ideal offers
Improve LTV already in the customer acquisition phase & create quality audiences
Improve sell-through, margins, and identify products that lead to maximum LTV
Integrate RetentionX into the stack of tools you rely on. No more copy-paste

Integration benefits

Create custom customer segments based on ticket information from Gorgias. Segment by customer sentiment or identify behavioral patterns based on customer service levels.
See all Gorgias tickets in one customer view. RetentionX stitches together every touchpoint across devices and sessions into a complete customer profile.
With our Gorgias integration, you can enhance RetentionX with your support ticket data from Gorgias. Create dynamic segments based on your customers' last ticket tags, e.g., to re-engage with unhappy but high-value customers using special offers. Let's get started!

Steps

From your Gorgias account, head to Settings → App Store → All Apps
Find RetentionX on the list
After selecting the app, click on the Connect App button
Log in to the RetentionX app
In the app, go to Settings → Integrations → Gorgias
Add your Gorgias subdomain and authorize the app
Once installed, there will be no HTTP integration created!

Once connected, your ticket data is transferred on a daily basis from Gorgias to your RetentionX account and can be found in the individual customer profiles under Tickets:

You can open a ticket in Gorgias from within the RetentionX app by clicking on the subject:

The customers are imported from your eCommerce platform and will match your Gorgias customers if the eCommerce platform is connected to your Gorgias account.

Tickets are imported from Gorgias once per day at your local midnight time, and are then matched to the customers using the customer's email address.

An exception to this is the first time you connect the Gorgias App to RetentionX. Then, a first-time import starts with a cron job every 10 minutes that looks for newly connected integrations.

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