Reviews.io

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Reviews.io is a Google Licensed Review Partner - enabling the integration allows Reviews.io to automatically create tickets for reviews that are less than or equal to 3 stars, and provide additional information including order ID, product SKU, and how many followers the customer has on Instagram.

Once the support ticket is closed, an automatic email is sent offering the option to revise the review. With Reviews.io, you can trigger and respond to reviews within Gorgias.

When you respond to a review directly from Gorgias, only an email is sent to the customer - the review response won't be visible under your Reviews.io account nor published.

Steps

1. Go to Settings -> App Store -> All Apps.

2. Find the Reviews.io app and click on it.

3. Click the Connect App button.

4. Authorize the app and you'll be directed back to the Gorgias integration page in Reviews.io, where you can manage your Gorgias integration(s) and the settings, including the widget:

After the installation is complete, an HTTP integration will appear under the HTTP Integrations page in Gorgias.

The installation adds the following ticket widget to your Gorgias account, and if you accidentally remove the widget within Gorgias, you can use the reinstall button on the integration page in Reviews.io to re-add the widget:

If the ticket widget data hasn't automatically updated within Gorgias, you can force the integration to trigger an update and display the widget by leaving an internal note in a Gorgias ticket.

Replying to Reviews and Questions

The ticket widget provides functionality via action buttons at the top of the widget to allow replies directly from within Gorgias.

The following actions will be displayed on all tickets, but you will only be able to make successful requests on relevant ticket types:

Company Review - Public Reply, Private Reply and Forward
Product Review - Public Reply, Private Reply and Forward
Questions - 1 x Public Reply only and Multiple Private Replies.

Once a reply has been sent successfully via the Public Reply action button, this will be indicated at the bottom of a ticket.

Replying via the action button forces the ticket widget to automatically update and the reply will be shown in the ticket widget instantly.

You'll also be able to use the action button Ask To Revise to send a revised review link to a customer via email.

Alternatively, to enable automatically sending a revise review link upon closing a ticket, you can enable it on the Gorgias integration page in Reviews.io via the Send Revise Review request on closing a ticket toggle.

Every time a ticket is created in Gorgias, if there's an email for the customer, we'll upload it to Gorgias’s customer data endpoint, which will then be shown in the Customer Statistics widget (which also includes Customer Attributes data):

Reviews.ioUpdated a month ago

Steps

Ticket Widget

Replying to Reviews and Questions

Customer Statistics Widget

Company Review Ticket Example