Rise.aiUpdated 25 days ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
Turn customer satisfaction into revenue by connecting your Gorgias helpdesk with Rise.ai’s digital wallet. Support teams can issue store credit directly from tickets, improving experience and retention.
The Rise Widget automatically syncs enriched loyalty data—including store credit and gift card balances, codes, and expiration dates—offering full visibility for support agents and customers alike. Customizable store credit issuance buttons and a dedicated refund module simplify compensation workflows, ensuring every customer interaction strengthens loyalty.
Integration benefits
- Simplify Store Credit Compensation → Empower support agents to issue credit from Gorgias tickets with customizable buttons and a refund module linked to orders.
- Deliver a Unified Loyalty Experience → Sync loyalty and wallet data into the Rise Widget for real-time visibility and a seamless, rewarding customer journey.
- Turn Refunds Into Retention → Convert support tickets into revenue by offering store credit from Gorgias, boosting customer retention and repeat purchases.
Steps
- First, add Rise.ai to your Shopify account
- Then, from your Gorgias account, head to Settings → App Store → All Apps
- Find Rise.ai on the list
- After selecting the app, click on the Connect App button, after which it will take you to Shopify
- Authorize the app
- Once connected, an HTTP integration will be created:
Note that the connection needs to be initiated from Gorgias, and not the Rise app in Shopify.
Once a ticket is created or updated, the Rise.ai widget will appear in the sidebar:
You can update the wallet in real time by using the widget action buttons within the ticket:
