... ticket fee + automation fee if AI Agent responds to a ticket and does not hand over the conversation to a human agent You are charged only a ticket fee if AI Agent responds to a ticket and does hand over the conversation to a human agent You are charged ...
... charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You are charged only a ticket fee when a ticket receives a message from a human agent or an automatic ...
... the long email address that is used for email forwarding). The Send email action makes your ticket billable, and you'll be charged a ticket fee according to your helpdesk subscription. But don't worry, this action does not tigger on spam tickets to prevent ...
Gorgias has two types of Campaigns: Light Campaigns - available to all Helpdesk subscribers with at least one Chat integration. Each chat integration is limited to 3 light Campaigns. Convert Campaigns - enabled for Convert subscribers, providing more granular segmentation based on Shopify data and shoppers' behavior ...
Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers as they're direct feedback from them. The ticket needs to contain at least one reply from an agent for the CSAT survey to trigger, but it doesn' ...
