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ShipMonkUpdated 3 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


ShipMonk is an order fulfillment platform offering technology-driven fulfillment solutions. With the ShipMonk and Gorgias integration you'll be able to:

  • Pull order fulfillment data and tracking information to Gorgias
  • Access orders in ShipMonk from the customer’s sidebar in Gorgias via deep-link


Steps

1. Log in to both your Gorgias and ShipMonk accounts.

2. Use this link to simulate clicking the Install button in the app store: https://yoursubdomain.gorgias.com/app/apps/6227229308665b40d624fd4c?preview=true (don't forget to replace yoursubdomain from the URL with your actual Gorgias subdomain).

3. In Gorgias, navigate to Settings -> App Store -> HTTP Integration and the ShipMonk integration should show automatically on the list.

Each time a customer that has ShipMonk data reaches out to you, either via a new or existing ticket, the ShipMonk widget will populate inside the customer's sidebar.

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