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ShopneyUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Shopney is a mobile app builder designed to help Shopify and Shopify Plus brands create native iOS and Android mobile apps. The platform enables businesses to design personalized mobile eCommerce stores, increase online traffic, and improve customer retention.

The goal of the integration is to allow you to manage all of your mobile app conversations right from within Gorgias - chats your customers started within the Shopney app will create tickets in Gorgias. Once replying to a ticket from Gorgias, the message will be shown in Shopney too, and the email sent to the customer.

Shopney mobile app chat doesn't support document and image sharing in conversations so, even if you can send and receive files and images in Gorgias, you won't have that function on Shopney-related conversations - when you send a file or image, it'll be displayed as code text.


Steps

1. Open your Shopify account and access your Shopney dashboard.

2. Open the Integrations tab and select Gorgias.

3. In Gorgias, go to Settings -> You -> Rest API.

4. Copy your Base API URL, Username (email address) and Password (API Key).

5. Paste your data to Shopney, enable the app and click the Save Changes button.

The Shopney integration is now shown on the HTTP integration page in Gorgias and, once a message is sent in Shopney, the ticket will automatically be created in Gorgias too.

The Tag Shopney-mobile is automatically added to tickets coming from Shopney so you can group them in a separate View or create Rules to only affect them.

When dealing with mobile app conversations on your Gorgias dashboard, don't use the Send & Close button - it'll close the conversation on Shopney's end just after sending the message to the mobile app, so the user will get the push notification about the message but won't be able to see it.
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