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Shopper Approved ReviewsUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Shopper Approved Reviews is used to track reviews, traffic, and conversion:

  • View your customer’s ratings and reviews inside Gorgias, rather than logging into Shopper Approved to be notified of, or respond to reviews.
  • Reply privately to resolve any outstanding customer issues. Simply reply to the review ticket in Gorgias to open up a dialogue.
  • Reply publicly to show new potential customers that you care. We give you the ability to publicly comment on any review.

Once a customer leaves a review, a ticket will be created in Gorgias:

A widget that can be used to post public replies on the Shopper Approved app will be created:

Once the public reply is sent, it will show within the customer review:

Replies from Gorgias via email will only be sent to the customer’s email, and won't be posted publicly on the app, like with the widget action.


1. Go to Settings -> App Store -> All Apps.

2. Find Shopper Approved Reviews on the list and click it.

3. Click on the Connect App button.

4. Authorize the app.

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