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Sigma AIUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Sigma AI
 is an automation platform designed to automate customer support for your Shopify store - it integrates with your Shopify store and Gorgias to help you automatically resolve tickets by replying to customers, tagging tickets, and closing them. 

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You can set up the AI brand voice and tone on the Sigma AI dashboard to create a truly personalized AI for your brand as well as integrate with other tools like Recharge, Loop Returns, and Skio.

It tackles frequently asked questions about products, orders, shipping, and returns, freeing up your team for more complex issues. Sigma AI learns from your Shopify store, past tickets, FAQs, help docs, and other third-party systems, ensuring accurate and personalized support.

  • Improved customer satisfaction - With faster response times and accurate answers, you can build stronger relationships with your customers and drive loyalty.
  • Increased sales - By providing 24/7 support and addressing customer concerns quickly, you can turn more browsers into buyers.
  • Reduced costs - AI can handle a significant portion of your support workload, so your team can focus on higher-value tasks and reduce the need for additional staff.
  • Multilingual support - it's been tested in the following languages: English, Hindi, Spanish, French, Portuguese, Japanese, Korean, Mandarin, Russian, Gujarati, Tamil.
Supported 3rd-party integrations are Recharge, Skio, Loop Returns, Ship Station, Facebook/Instagram, and Google Drive.


Sigma AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes: Autopilot and Co-pilot:

  • In Autopilot mode, it'll automatically send responses to customer tickets, take any action like creating a subscription on Recharge or cancel an order on Shopify, tag the ticket appropriately, and close it (you can set up this custom workflow on the Sigma AI dashboard).
  • In Co-pilot mode, AI will suggest response drafts for any incoming ticket which can be used by the support agent to send a response.

After the response is generated in the internal note, the agent can simply use a Macro to reply:



Steps

1. From your Gorgias account head to Settings -> App Store -> All Apps.

2. Find Sigma AI on the list.

3. After selecting the app, click on the Connect App button.

4. Authorize the app

Once the setup is complete, an HTTP integration will be automatically created, as well as the widget and a Macro.

To start using Sigma AI, you need to activate your Sigma AI account - visit this page and subscribe to any one of the plans (you’ll get a 7-day free trial by default). Once subscribed, you can contact them at [email protected] and they'll activate the account for you.

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