Gorgias logo
Gorgias logo

All articles

SmileUpdated 7 months ago

Smile.io creates and manages reward programs (loyalty points, referrals and VIP programs) to build a fruitful relationship with both your new customers and the most loyal ones.

Integration benefits

  • Display the customer's Smile profile next to tickets including their loyalty points balance, referral URL, etc.
  • Use Smile variables in your macros and your rules

Setup instructions

Integration creation is possible only from Gorgias' account side. You can't integrate it from your Smile dashboard.
  1. Go to your Gorgias account
  2. Go to Settings
  3. Go to Integrations -> Smile -> Add Smile
  4. Click on "Install Smile for {your Shopify store}"

Well done! Now that you’re all set, you can view your customers' Smile data and use variables in your Gorgias automation tools.

Insert data from Smile into the customer's sidebar

Once your Smile integration is connected, the last step would be actually pulling the Smile info inside the customer's sidebar. This can be done by simply clicking on the little cogwheel icon in the top right corner of the ticket, right above the customer's name. Scroll all the way down and drag the customer's Smile info inside the sidebar like in the example below.

This change will be applied to all customer profiles once you access their ticket!

Additional features

You can equip your macros with Smile variables and then use those macros in your rules as well. Here's a screenshot of where to find the variables when creating a macro:

Was this article helpful?