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TokiUpdated a month ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Toki is the modern retention platform. The next generation of retention, community, and loyalty for e-commerce brands. End-to-end rewards + store credit infrastructure to take your organic revenue from 0 to 100 in under three months, designed for maximum organic revenue growth.

  • In Gorgias, support agents can efficiently add and subtract customer credits, documenting reasons for each action.
  • In Gorgias, support agents can efficiently see the customer's loyalty status and act accordingly streamlining the communication.

Steps

  1. From your Gorgias account head to SettingsApp StoreAll Apps.
  2. Find Toki on the list.
  3. After selecting the app, click on the Connect App button.
  4. Log into Toki, click on ‘install
  5. Authorize the app.
  6. Once integrated, there will be no HTTP integration in Gorgias!

Upon integrating the app, ‘members’ (customers) from Toki are created in Gorgias with their Toki data displayed in the customer profile, as well as the ticket widget:

You can add/subtract the customer’s points in Toki and Gorgias, and they will instantly update on both platforms:

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