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Tolstoy is an interactive video platform, helping users create meaningful and personal conversations at scale. With the Tolstoy app, monday.com users can sync their Tolstoy videos and monitor every viewer interaction, while managing leads and audience choices through easy-to-view columns. With all of your audience interactions in one place, collecting your Tolstoy insights is a breeze.

How it works

  • Manage all of your Tolstoy interactions from inside the Gorgias platform
  • Instantly send Tolstoy videos through Gorgias chat
  • Open up Gorgias live chat through your Tolstoy to provide immediate support for your users

Setup instructions

  1. Install the Tolstoy App through Gorgias by clicking this link: https://customer.gorgias.com/app/apps/60bcaaccc3bc2d07d432373d?install=true
    In the beginning of the URL replace "customer" with your specific Gorgias subdomain.
  2. Log into Tolstoy to create your Tolstoy.

    Add videos, create choices, and link your videos together to create your Tolstoy! Here's a guide to help you create your first Tolstoy.
  3. Share your Tolstoy

    You have a variety of ways of sharing your Tolstoy! When you're done creating your Tolstoy, click Publish Tolstoy in the top right of your dashboard to enter the sharing settings.

    Click here to learn about our sharing options
  4. Once your Tolstoy has been published and users start to interact with it, you'll be able to see all the new interactions & interaction details with your Tolstoy as a new ticket inside Gorgias.

    Here's an example of what this will look like:

Integrating Gorgias live chat to your Tolstoy

If you want to enable Gorgias live chat within your Tolstoy to provide immediate support to your users, here's how:

  1. Enter the video part you want to add Gorgias live chat to. For example, if you want to add it to Part 1, click on the video for Part 1.
  2. Open the drop-down menu of response options, and select Chat.
  3. Open the drop-down menu to show the list of live chat options. From the live chat options, select Gorgias.
  4. Click Save. Now when a user clicks on the chat option, it will open up your Gorgias live chat!

You are all set! As long as you have Gorgias installed on your site, then you're good to go. Users can click on the button and it will automatically open up the live chat.

Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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