VanChat AI chatbotUpdated 13 hours ago

VanChat is a GPT-powered AI assistant built for Shopify merchants to engage shoppers, answer product-related questions, and drive conversions through real-time conversation on product pages. It handles pre-sale inquiries, recommends products, and resolves common customer doubts instantly, reducing manual workload and increasing store efficiency.

Functional advantages of VanChat:

• Fast Reply: Whether it's product comparison, sizing suggestions, or order tracking, VanChat is here to help.
• Custom Personalized Chatbot: You can customize the appearance and dynamic effects of Chatbot according to your brand needs and the appearance of the official website.
• Recommend Products & Proactive Sales: VanChat can not only recommend products based on customer needs, let users touch more products in the store; It can also send special offers, discount alerts, etc., to help you increase sales.
• Fulfill your Knowledge Base: VanChat supports syncing and training AI from multiple data sources, including product information, store descriptions, and Q&A. You can also manually add or upload files, ensuring that store customers receive consistent and accurate information from Chatbot.
• Collect Leads: VanChat features a function for collecting potential customer information. Through interactions and conversations, VanChat can access customers' emails and help merchants build a customer database, laying the foundation for subsequent marketing campaigns.
• Tracking Orders: VanChat is connected to logistics companies and supports order tracking. Customers who have placed orders can check the status of their packages directly from the Chatbot in the chat interface.

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Answer customer questions instantly with 97% accuracy, and boost conversions by up to 30%. Try it now and start growing today!

Integration benefits

• Recommend Products & Proactive Sales: VanChat suggests products based on customer needs, promotes more browsing, and sends offers or discounts to increase sales.
• 24/7 automated support for common inquiries: AI answers common questions like tracking and cancellations anytime, improving efficiency and response speed.
• Smooth AI-to-human collaboration: VanChat answers basic questions and collects context before smoothly handing off to a human agent in Gorgias.

Steps

• From your Gorgias account, head to Settings → App Store → All Apps
• Find VanChat on the list
• After selecting the app, click on the Connect App button
• Add your Gorgias account name
• Authorize the app
• Once connected, an HTTP integration will be created:
• After the setup is Gorgias is done, you also need to add the chatbot to Shopify. In your Shopify dashboard, follow this path and enable the chat - Shopify → Online Store → Themes → Customize → App embeds:
• If successful, you will see the chat on your website:
• When a user expresses the intent to talk to a human (for example, typing “talk to a human”), VanChat will detect this intent and automatically hand the conversation over to Gorgias by creating a ticket via the API channel, and automatically tagging it with the “vanchat” tag. The ticket will contain the entire conversation prior to the handoff: