VanChat AI chatbotUpdated 21 days ago

VanChat is a GPT-powered AI assistant built for Shopify merchants to engage shoppers, answer product-related questions, and drive conversions through real-time conversation on product pages. It handles pre-sale inquiries, recommends products, and resolves common customer doubts instantly, reducing manual workload and increasing store efficiency.

Functional advantages of VanChat:

• Fast Reply: Whether it's product comparison, sizing suggestions, or order tracking, VanChat is here to help.
• Custom Personalized Chatbot: You can customize the appearance and dynamic effects of Chatbot according to your brand needs and the appearance of the official website.
• Recommend Products & Proactive Sales: VanChat can not only recommend products based on customer needs, let users touch more products in the store; It can also send special offers, discount alerts, etc., to help you increase sales.
• Fulfill your Knowledge Base: VanChat supports syncing and training AI from multiple data sources, including product information, store descriptions, and Q&A. You can also manually add or upload files, ensuring that store customers receive consistent and accurate information from Chatbot.
• Collect Leads: VanChat features a function for collecting potential customer information. Through interactions and conversations, VanChat can access customers' emails and help merchants build a customer database, laying the foundation for subsequent marketing campaigns.
• Tracking Orders: VanChat is connected to logistics companies and supports order tracking. Customers who have placed orders can check the status of their packages directly from the Chatbot in the chat interface.

Core Promise: Enjoy a 7-day free trial and see the results for yourself — we’re confident you’ll notice the difference.

Answer customer questions instantly with 97% accuracy, and boost conversions by up to 30%. Try it now and start growing today!

Integration benefits

• Recommend Products & Proactive Sales: VanChat suggests products based on customer needs, promotes more browsing, and sends offers or discounts to increase sales.
• 24/7 automated support for common inquiries: AI answers common questions like tracking and cancellations anytime, improving efficiency and response speed.
• Smooth AI-to-human collaboration: VanChat answers basic questions and collects context before smoothly handing off to a human agent in Gorgias.

Steps

• From your Gorgias account, head to Settings → App Store → All Apps
• Find VanChat on the list
• After selecting the app, click on the Connect App button
• Add your Gorgias account name
• Authorize the app
• Once connected, an HTTP integration will be created:
• After the setup is Gorgias is done, you also need to add the chatbot to Shopify. In your Shopify dashboard, follow this path and enable the chat - Shopify → Online Store → Themes → Customize → App embeds:
• If successful, you will see the chat on your website:
• When a user expresses the intent to talk to a human (for example, typing “talk to a human”), VanChat will detect this intent and automatically hand the conversation over to Gorgias by creating a ticket via the API channel, and automatically tagging it with the “vanchat” tag. The ticket will contain the entire conversation prior to the handoff: