Gorgias logo
Gorgias logo

All articles

WondermentUpdated 3 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Wonderment is a stalled and delayed shipment communication platform for Shopify merchants. 

They monitor tracking numbers, identify those not getting regular updates, and provide data so you can proactively follow up with your customers before they write into support.


Connecting the integration

1. Go to Settings  -> App Store -> All Apps.

2. Find Wonderment and click it.

3. Click on the Connect App button.

4. Authorize the app.
An HTTP integration will be created under Settings -> App Store -> HTTP Integration -> Manage.

Adding the widget to your sidebar

To make sure data is pulled into Gorgias, go to your Wonderment dashboard and find a delivered order with available tracking, then copy the customer's email address.

1. In Gorgias, search for that same customer under Customers and use an existing ticket or create a new one with just an internal note (you can type "test" inside the internal note) - this will ensure that the ticket is updated and all data pulled.

2. Click on the cog button in the top right corner.

3. In the widget editor interface, scroll to the bottom of the page, and you’ll see the Wonderment HTTP data block - drag it by its title to the top-right corner of the widget bar (you’ll see the bar highlight an area where it can be dropped).

4. Click the Save button and the widget bar will appear, populated with data as tickets are created or updated. This data will automatically be shown for other customers that reach out to you and have Wonderment data available.

Was this article helpful?