ZowieUpdated 3 months ago

Zowie is a chatbot that deflects 70% of inquiries. It's built for eCommerce brands who want to focus on delivering exceptional, personalized customer experiences. Unlike traditional chat solutions, Zowie’s backend suite of tools allows agents to intercept customers when they need it most and turn support into sales.

Setup instructions

Configuration in Gorgias

• Log into your Gorgias account, and go to Settings -> Integrations -> Chat.
• Click "+ Add New" in the top right corner to create a dedicated chat widget for Zowie:
• On the next screen select "Any other website":
• Click "Add New Chat":
• Go to "Installation" and copy "applicationId" from the place marked on the screenshot below, which you will use in the next steps:

Configuration in Zowie

• Generate Zowie Widget snippet according to this manual.
• Add the following line to the Zowie Widget code, where you should replace APPLICATION_ID with the value you copied in the previous step:

Zowie.init({ gorgiasApplicationId: "APPLICATION_ID", });

• Edit the Handover module you wish to hand over to Gorgias.
• In the "Advanced" section, find the line with "herochat", and replace the "agentpanel" value with "gorgias":
• Finally, install the updated Zowie Widget snippet onto your website.

How it works

• Once the chatbot is installed, it works as a self-serve chat with the possibility of contacting the agents directly:
• Once the query is handed off to an agent, a ticket is created in Gorgias.