Messenger Chat Bots

Updated 2 months ago by Amy Elenius

Octane AI, ManyChat, ReCart and ShopMessage are Messenger bot platforms helping you automate your social media conversations.

How it works

As soon as the customer types out a message it will open a ticket in Gorgias. Then your Support Team sees it and can respond to the customer right away. This helps you use Gorgias to handle all the conversations generated by your Messenger bot campaigns.

Please just keep in mind that when a customer responds to your bot campaign by clicking on one of the quick replies that won't open a ticket in Gorgias. A ticket will be created only once the customer has sent a message manually.
However, with ShopMessage, a new closed ticket will be opened if a customer clicks one of the quick reply menus. It will reopen only if the customer replies manually and will open up as a regular ticket as well if the customer ignored the quick replies and typed out their first message manually.

And connecting them with your Gorgias account couldn't be easier!

Setup instructions

Please connect Facebook Messenger to your Gorgias account by following this guide first. Then the integrations with Octane AI, ManyChat, ReCart or ShopMessage will work right out of the box!

Just please use the screenshot below for reference:

When usingShopMessage, if a customer clicks on a Quick Reply from ShopMessage, Gorgias will not open a ticket for this automated interaction. Although if the customer manually types a message, Gorgias will open a ticket so that you can respond to the customer.

And that's it, easy-peasy!

Of course, if you encounter any issues with any of the two integrations, please feel free to reach out to our team via the live chat widget or via email at support@gorgias.com.


What do you think? Yay or Nay?