Messenger Chat BotsUpdated a year ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
ManyChat and ReCart are Messenger bot platforms that help you automate your social media conversations.
When the customer types out a message, it opens a ticket in Gorgias so your Support Team sees it and can respond to the customer right away. This helps you use Gorgias to handle all conversations generated by your Messenger bot campaigns.
When a customer responds to your bot campaign by clicking on one of the Quick Replies, that won't open a ticket in Gorgias - a ticket will be created only once the customer sends a message manually.
Steps
Connect Facebook Messenger to your Gorgias account and the integrations with ManyChat or ReCart will work right out of the box - use the screenshot below for reference:
