Stamped.ioUpdated 25 days ago

Stamped.io is a user-generated content tool for Shopify merchants - it allows customers to leave product reviews after they've completed a purchase.

Steps

1. In Gorgias, go to Settings -> App Store -> HTTP integration.

2. Click on the Add HTTP Integration button.

3. Fill in the following details

Integration name: Stamped.io 
Description: Leave it blank.
Triggers: Check Ticket created and Ticket message created
URL: Copy the URL from Stamped.io -> Integrations -> Gorgias, make sure that it ends with {{ticket.customer.email}}:

4. Click on the Add integration button.

5. Open one of the tickets from a customer who has written a review before (you won't be able to proceed otherwise).

6. Click on the cog located at the top right of the page.

7. Simply drag and drop Stamped.io to the right sidebar:
8. Click on the Save Changes button.

Moving forward when you open a ticket for a customer, the list of reviews written by the customer will be shown on the sidebar widget.

Reply to Stamped reviews and questions

1. Redirect notifications emails for Questions and Reviews to Gorgias.

2. Create a Macro titled Stamped review/question reply with the following body:

-------REMOVE ALL BOLD TEXT BEFORE SENDING--------
Possible actions from Stamped.io. These are case-sensitive.
@archive - archive the message (for reviews that are illegitimate and/or require a support response)
@email - email the reply (sends a copy of your reply to the customer via email)
@private - post a reply that is only visible in the Stamped dashboard
@publish - publish a review (will publish a reply if one is included)
-----------------------------------------------------------
==========Add your reply below this line==========
Thank you for your review, John! @publish @email
==============================================

3. Apply Macro, remove example text, type your reply, and add @ actions.