Trustpilot

Updated 1 month ago by Tina

Trustpilot is an open, online review platform where any consumer with a buying or service experience can review any company, and any company can invite and respond to reviews.

Benefits of the integration

  • Every new review left in Trustpilot will create a ticket in Gorgias (service and product)
  • See Trustpilot reviews data in customer side-bar
  • Reply to a review directly from Gorgias! (including anonymous reviews)
  • When replying to a review from Gorgias, an email will be sent to the customer, and the response will also show on Trustpilot under the review.
  • Connect multiple Trustpilot accounts to a single Gorgias account
Please bear in mind that the reply functionality of this integration is limited to Trustpilot users who have a paid subscription.
Every review ticket will automatically be tagged with 'trustpilot-review' tag so it's super easy to group them in a separate view or create rules!

Setup instructions

To connect your Trustpilot account to Gorgias please reach out to the Gorgias support team via chat or email us at support@gorgias.com!

You will receive a link for activating your Gorgias + Trustpilot integration by logging into your TP account.

You can real quick group all of your Trustpilot tickets into a separate view, see the example below👇

Limitations

  • The data field limit for customer data is 250kB
  • Anonymous reviews with no email will generate tickets without the customer's information showing in the right-hand sidebar. In this case, a default customer is created and used for anonymous Trustpilot reviews.
  • Currently, we are only able to sync a certain number of historical reviews due to the speed/number of the API calls.  Attempts to sync a larger number of historical data will fail.
  • Trustpilots API only enables you to sync back one reply from Gorgias to Trustpilot
  • Trustpilot’s API is such that whenever we retrieve product reviews, Gorgias is unable to filter by date, and will thus retrieve all existing product reviews on each sync
Only a business (company) needs to have a paid account with Trustpilot - not your customers (the reviewers)! 🙂


What do you think? Yay or Nay?