ShipBobUpdated 7 days ago
ShipBob is a global logistics platform that fulfills eCommerce orders for direct-to-consumer brands. The mission is to make you more successful online by providing best-in-class fulfillment so your customers get the fast and affordable shipping they expect.
With reliable fulfillment services, warehouses near your customers, and connected technology that powers their fulfillment network, they help improve transit times, shipping costs, and the delivery experience for your customers.
Integration benefits
- Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account!
- Data from ShipBob will be shown in the customer's sidebar
- Up to 1 month of historical orders can be pulled from ShipBob
- Get to the "Order Details" page in ShipBob with 1 click, via the integrations deep link functionality
- Connect multiple ShipBob accounts to a single Gorgias account!
Following data will be pulled from ShipBob👇
| Widget title | Fields |
|---|---|
| Order Widget: [Package Emoji] Order {Order #} - {Order Status} | Order Number Date Created Purchase Date Reference Id Shipping Method Status |
| Customer Widget: [Person Emoji] ShipBob - {First Name} {Last Name} | Full Name Email Address Phone Number |
| Address Widget | Address 1 Address 2 City Company Country State Zip Code |
| Shipments Widget | ShipBob order URL Estimated Fulfillment Date Estimated Fulfillment Status Actual Fulfillment Date Requires Signature Shipping Option Shipment Status Invoice amount Insurance value Package material |
| Fulfillment Location Widget | Name of Fulfillment Center |
| Tracking Information Widget | Carrier Tracking Number Carrier Service Tracking URL |
| Product Widget {Item name} | Name Reference ID SKU Is Dangerous Quantity Quantity Committed |
| Status Details Widget {Status Name} | ID Status Description |
And here's how the ShipBob widget looks like in Gorgias:
Setup instructions
To connect your ShipBob account to Gorgias please email us at [email protected].
You will receive a link for activating your Gorgias + ShipBob integration by logging into your SB account.
Limitations
- Due to API limitations, we are able to pull 1 month of historical data from ShipBob
- At this time, the integration does not support actions like canceling orders or creating returns for an order
