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AfterShip Returns CenterUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


AfterShip Returns Center is a returns management portal ensuring a good post-purchase experience. It helps you build brand loyalty and turn returns into repurchases. It's built with an intuitive interface for your customers to process a return from your online store.

It relieves you of all the hassles of managing all the returns requests and updating returns status in one place:

  • Streamline and automate the returns approval process in a few clicks
  • Build brand loyalty with a branded returns page
  • Manage all returns requests efficiently
  • Improve customer satisfaction with prepaid shipping labels
  • Process refunds easily

Gorgias’ integration with AfterShip Returns Center helps with a quick response time and centralization of customer information. 

Here are a few perks of the integration:

  • Track returns inside the helpdesk without switching applications
  • Seamlessly access customers' RMA data to perform key actions
  • Empower the customer support team to respond to return queries proactively
  • Improve customer service and win big with customers

This integration helps merchants quickly respond to their customer requests related to RMA status.



Steps

1. Go to Settings -> App Store -> All Apps. 

2. Find AfterShip Returns Center on the list and click it.

3. Click on Connect App.

4. Authorize your account.

5. Check if the integration is created in Gorgias under Settings -> App Store -> HTTP Integration -> Manage.
Each time a customer that has AfterShip Returns data reaches out, the widget will automatically populate in the ticket sidebar.

The current version of the integration will update subscription data when the following trigger events happen in Gorgias: 

  • A ticket is created
  • A ticket is updated
  • A ticket is responded to

To update the data manually, simply add an internal note on any open or closed ticket that says "Update" - this will refresh your subscription data with the most up-to-date information.

In case you'd like to deactivate the integration, the HTTP integration also needs to be disabled/removed from your Gorias account.
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