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Create a Gorgias helpdesk

Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platfor

Add your team to Gorgias

To give your support agents the ability to read and respond to your customer tickets, you’ll need to add them to Gorgias. Admins can invite users to Gorgias via email, or enable auto-join to allow users with specific email domains to sign up, no invi

Join your team on Gorgias

To join your teammates in Gorgias, you’ll need to create an account. You can do this either by using the auto-join page, or by accepting an invitation sent by your Admin. If you aren’t sure which method to use, please reach out to your Gorgias Admin.

Sign in to Gorgias

You can sign into Gorgias using your email address and password or with SSO. If you’ve enabled two-factor authentication (2FA), you’ll also need a six-digit code from an authenticator app to complete your sign-in. Once you’ve created an account in Go

User permissions

In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the tables b