Handle Tickets

Manage Helpdesk Users

The Satisfaction Survey

Billing & Subscription

The Search Function

Your Business Hours

Manage Customers

Helpdesk Migration

Please feel free to reach out to our Support Team via email anytime!

Gorgias API Docs

Report concerns and grievances

Gorgias Homepage

Gorgias Academy

Gorgias

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much much more.

Getting Started

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

Gorgias Customer Success

How to set up a Gorgias account

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Auto-assign and auto-unassign tickets

Bulk actions

Internal Notes

Keyboard shortcuts

Audit logs

Managing User Roles

Your Profile

Gorgias Teams

Satisfaction Survey

Billing and subscription plans

Search

Business Hours

Ticket Customer

Migrate from Zendesk

Zendesk import FAQs

Helpdesk Migration Tool

Revenue statistics

Statistics

Self-Service Statistics

Automation Statistics

SentiSum

Statistics and Reporting

Automate your work with Rules

Rules - Main Use Cases

Rules - Video Tutorials

Rules Glossary

Rules Library

Rules FAQs

Rule Templates

Rules

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Update on Macro Actions

Macros

Automating your workflow using Views

View Sections and View Sharing

Views

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Intents & Sentiments

Automate your work using Tags

Automation Add-on Overview

Setting up Automation Add-on Features

Automation Add-on

Automate your work

Email Integrations

Gmail

Outlook

Signatures

Email - SPF & DKIM

Other Email Providers

Email

Messenger Chat Bots

Mailchimp

Autopilot

Marketing

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Facebook & Messenger

Twitter

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Instagram

Social Media

Gorgias Chat - Installation

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat FAQs

Chat contact form

Gorgias Chat Integration

Certainly

Ada AI Chatbot

Smooch

Gobot

Other Chat Integrations

Chat

Gorgias Voice Integration

Gorgias Voice FAQs

Aircall

RingCentral

Ottspott

JustCall

CloudTalk

CircleLoop

Gorgias Voice Troubleshooting

RedRoute

CallHippo

Voice

Chatdesk Teams

Zapier

Helpdocs (Lighthouse)

Gatsby

Clyde

Shop2app

Tolstoy

Stonly

Custom HTTP Widgets Actions

Slack

Custom Widgets with Zapier

HubSpot HTTP Integration

Amplify.ai

Shopney

Reveal by Omniconvert

Stateset AI Responder

Flatlay

Pipedream

Endear

Other Integrations

Shopify

Magento 2

Kickstarter

Amazon, eBay, Back Market & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

BigCommerce

Shopify Hydrogen

BigCommerce (Beta)

E-Commerce

Segment

HTTP Integrations

Customer Fields by Helium

Recharge

Skio

Smartrr

Subscription

Stamped.io

Okendo

Opinew

LoyaltyLion

Annex Cloud

Yotpo

Growave

Smile

Trustpilot

Reviews.io

Reward & Review

Gorgias Help Center

Help center templates

Advanced Gorgias Help Center Customization

Gorgias Help Center Tracking

How to use Google Analytics with your Help Center

Gorgias font library

SEO - Prevent your Help Center from being indexed

Help Center article recommendation in Chat

Churn Buster

Daasity

Alloy

Glew.io

NetSuite

Thankful.ai

Daton

Business Intelligence

Wonderment

LateShipment

ShippingChimp

Shipup

ShipBob

AfterShip

Veeqo App

ShipMonk

Bigblue

Shipping

Integrations