Audit log

Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week).

All events

All events listed will show a time and date when the event occurred, as well as the name of the user that made the event happen.

If you're seeing No user in the Team Member column, that means that the event was most likely triggered automatically, by a Rule, Macro, or an integration action.

Account created - when your account was created
Account updated - when your account was updated
Account deactivated - when your account was deactivated

Customer created - a customer profile was created
Customer updated - a customer profile was updated
Customer merged - two customer profiles were merged
Customer deleted - a customer profile was deleted

Integration created - an integration was created
Integration updated - an integration was updated
Integration deleted - an integration was deleted

Macro created - a Macro was created
Macro deleted - a Macro was deleted
Macro updated - a Macro was updated

Rule created - a Rule was created
Rule deleted - a Rule was deleted
Rule updated - a Rule was updated
Rule suggestion suggested - a Rule suggestion was made in a ticket

Tag created - a Tag was created
Tag deleted - a Tag was deleted
Tag merged - a Tag was merged

Team created - a team was created
Team deleted - a team was deleted
Team updated - a team was updated

Ticket assigned - a ticket was assigned to an agent or a team
Ticket closed - a ticket was closed (if a ticket is closed multiple times, each of those will create a separate event)
Ticket created - a new ticket was created (either by an agent, a customer, or automatically)
Ticket customer updated - a customer on a ticket was changed
Ticket deleted - a ticket was permanently deleted (will also show the ticket ID that was lost when two tickets get merged)
Ticket marked spam - a ticket was marked as Spam and moved to the Spam View
Ticket merged - a ticket was merged with another ticket (will show the ticket ID of the ticket that remains active - the ticket ID that got merged into an active ticket will show as deleted)
Ticket message deleted, ticket message updated, and ticket message summary created - triggered by API calls
Ticket reopened - a ticket was closed and it got reopened (either by a customer's message, a Rule, or manually by an agent)
Ticket self unsnoozed - a snoozed ticket was reopened after the snooze delay ended
Ticket snoozed - a ticket was snoozed (either by a Rule, Macro, or manually)
Ticket subject updated - a subject of a certain ticket was changed
Ticket tags added - a Tag was added to a ticket
Ticket tags removed - a Tag was removed from a ticket
Ticket team assigned - a ticket was assigned to a team
Ticket team unassigned - a ticket was unassigned from a team
Ticket trashed - a ticket was moved into the Trash View
Ticket unassigned - a user was unassigned from a ticket (either manually or by a Rule)
Ticket unmarked spam - a ticket was unmarked as spam and moved into a regular View
Ticket untrashed - a ticket was moved from the Trash View back into one of the main Views
Ticket updated - any action was made on a ticket - adding Tags, closing and opening, new messages, etc.

User created - a new user was created
User deleted - a user was deleted
User invited - an invitation email was sent to one of the users
User logged in - a user logged in
User logged out - a user logged out
User password changed - a password was changed
User password reset - a password reset was requested
User updated - a user has been updated (changed email, role, name, or availability)

View created - a View was created
View deleted - a View was deleted
View updated - a View was updated

Widget created - a widget was created
Widget deleted - a widget was deleted
Widget updated - a widget was updated

Audit logUpdated a year ago

All events

Account-related events

Customer-related events

Integration-related events

Macro-related events

Rule-related events

Tag-related events

Team-related events

Ticket-related events

User-related events

View-related events

Widget-related events