Reporting
Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.
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Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set t
Refine your Gorgias statistics
Use filters to refine the data displayed in your Statistics reports and dashboards. You can also create saved filters to easily apply your most relevant filters when you need them. When you’re viewing a report or a dashboard, you can refine the data
View an audit log of changes to your account
You can use audit logs to see a chronological record of changes to your Gorgias helpdesk. The audit log shows what events occurred in your account, and when they happened. To access your audit logs, go to Settings, then locate Audit logs. You can fil
Use Live Statistics to monitor ticket volume, agent status and call activity
You can use Gorgias’s set of Live Statistics dashboards to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Live Overview report to monitor the overall act
Create Dashboards to track KPIs in Gorgias
With dashboards, you can create tailored views to track Key Performance Indicators (KPIs), organize data into actionable insights, and streamline decision-making. You can combine multiple charts and metrics into a single dashboard, empowering your te
