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Reporting
Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.
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Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set t
Filters
You can customize the data in Statistics with filters by selecting options from the drop-down menus. The number of filters available will change depending on the page you're viewing. The integration allows segmentation by integration like Facebook fo
Audit log
Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week). All events liste
Revenue Statistics
Revenue statistics allow you to measure how much money your support team is generating by helping customers through the purchasing journey.Please note that this feature is only available for Shopify stores on Gorgias Pro and higher plans.Integration
Review your Convert campaign performance
As you start to run campaigns with Gorgias Convert, you can review the effectiveness of your campaigns by visiting the Campaign report. In the Campaign report, you can see how much revenue your Convert campaigns are generating for your store. Leverag
Voice Statistics 101
Voice Statistics provides a closer examination of the call volume, team performance, individual accomplishments, as well as customer experience that callers get when getting in touch with your brand. If you navigate to Statistics -> Voice, you can se
Voice Agent Report
Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement o
Voice Overview Report
Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer
Use Live Statistics to monitor ticket volume, agent status and call activity
You can use Gorgias’s set of Live Statistics dashboards to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Live Overview report to monitor the overall act
Track key performance indicators with Statistics Dashboards
Dashboards provide a centralized and customizable way to visualize, analyze, and manage your key metrics. With dashboards, you can create tailored views to track specific performance indicators, organize data into actionable insights, and streamline
