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Awtomic SubscriptionsUpdated a day ago

This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Awtomic makes it easy to sell subscriptions for any product—perfect for wine clubs, memberships, specialty foods, coffee, beauty, and more. Offer curated bundles with our powerful build-a-box feature, boost sales with add-ons and upsells, and let shoppers manage subscriptions through a seamless, passwordless portal. Our POS integration is ideal for wineries and in-store sales. Install in minutes or work with our experts to create a fully customized experience.

  • Subscriptions including flexible schedules, prepaid, and batching options
  • Build-a-box allows customers to pick bundles of products to increase AOV
  • Lifecycle marketing and rewards program designed for all customers
  • Failed payment recovery and churn mitigation keep your business humming
  • Advanced bulk processing and API access for brands at scale

Integration benefits

  • Quick Actions in Gorgias: Skip orders or update subscription status (cancel, pause, reactivate) without leaving the Gorgias ticket.
  • Subscription info in Gorgias: View key details in each ticket so agents can assist customers faster and more effectively.
  • Seamless Navigation: Jump to subscription details from Gorgias instantly—no platform switching, just faster, smoother support.

Steps

  • From your Gorgias account head to Settings → App Store → All Apps
  • Find Awtomic Subscriptions on the list
  • After selecting the app, click on the Connect App button
  • Add Awtomic to your Shopify account. Go to Settings→Integrations:
  • Add your Gorgias account and authorize the app
  • Once installed, there will be an HTTP integration:

If you want to receive tickets in Gorgias, in addition to the widget, you'll need to enable the Optional Settings field and add a Gorgias user's email address:

You then need to create a subscription plan that your customers can purchase:

Once a customer makes a purchase and creates a ticket related to it, the widget will appear in the sidebar:

Tickets are auto-tagged upon creation. If a new customer is created, the ticket will be tagged with a "new" tag:

A status change will create a ticket as well:

You can also use the widget actions in Gorgias, such as Skip Next Order, which will reflect in the ticket and in Shopify as well: 

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