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CallHippoUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider - it allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With the easy-to-use interface and robust backend architecture, any business can set up their call center within less than 3 minutes. 

CallHippo implements cloud computing into the world of telephony allowing the deployment of a flexible telephony network, wherever an internet connection is available. They aim to replace desk phones with softphones, eliminating the complexity of setting up a support center.

  • All existing contacts (end user with the phone number), will be synced with CallHippo
  • Whenever you update or add a new contact it will automatically sync to CallHippo within 2 hours
  • You can use CallHippo's browser extensions to call directly from your Gorgias ticket detail page.
  • When a call is made from the CallHippo dialer, there will be a ticket created in Gorgias with call log activity
  • Whenever an SMS is sent with the CallHippo dialer, there will be a ticket created in Gorgias with SMS log activity



Steps

1. Go to Settings -> Apps Store -> All Apps

2. Find CallHippo and click on it.

3. Click on Connect App and authorize your account to finish the setup.

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