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CheckoutChampUpdated 3 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Checkout Champ is a standalone single-step checkout and one-click upsell tool that works with every e-commerce platform, designed to increase sales conversion, and average order value quickly and easily.

Display customers and their order information next to tickets and update information tied to a customer and their orders using Macros.



Steps

Connect the integration

1. Go to Settings -> You -> REST API and copy the credentials listed on that page.

2. In Checkout Champ, navigate to Admin -> Plugins -> Data -> Sources, and click on the +Activate button under the Gorgias tile.

3. Enter the credentials you copied in Step 1:

  • baseUrl: Your Gorgias Base API Url used to make requests to Gorgias’ API.
  • userName: Your Gorgias REST API username as it shows in Gorgias.
  • apiKey: Your Gorgias API key (required)
  • IntegrationId - read-only value that represents the ID of the Gorgias integration

When the plugin is activated, you'll see a new HTTP Integration named CheckoutChamp under Settings -> App Store -> HTTP Integration -> Manage

Also, you'll find a few Macros for you to use with this integration under Settings -> Productivity -> Macros - a total of 10 Macros will be created:

  • CheckoutChamp Refund Macro: Allows your agents to issue a refund for a particular order. Can choose between full and partial refunds.
  • CheckoutChamp Shipping Address Change Macro: Allows your agents to change shipping address details tied to an order.
  • CheckoutChamp Billing Address Change Macro: Allows your agents to change billing address details tied to an order.
  • CheckoutChamp Cancel Order Macro: Allows your agents to cancel an order. Can issue full refunds.
  • CheckoutChamp Customer Note Macro: Allows your agents to add a note to a customer record in the CRM.
  • CheckoutChamp Customer Update Macro: Allows your agents to update info on a CRM customer record.
  • CheckoutChamp Cancel Purchase Macro: Allows your agents to cancel a CRM Purchase.
  • CheckoutChamp Pause Purchase Macro: Allows your agents to pause a CRM Purchase.
  • CheckoutChamp Refund Purchase Macro: Allows your agents to refund a CRM Purchase.
  • CheckoutChamp Update Purchase Macro: Allows your agents to update a CRM Purchase.

The CheckoutChamp Integration pulls orders from the CRM based on the email address used in the ticket. If the customer exists, the widget on the right will populate with the customer’s order data.


Test the integration

To verify the integration is pulling customer data properly please do the following:

1. On your CheckoutChamp dashboard find one customer example and copy their email address.

2. Open Gorgias and create a test ticket for that customer (you can create a new ticket with an internal note or update the existing one).

3. Check if the CheckoutChamp widget is populated on your right-hand side in the customer's sidebar.

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