ChannelReply allows you to respond to eBay, Amazon, Back Market and Walmart buyer messages from Gorgias.How it worksEach marketplace inquiry will create a ticket in Gorgias, and display order information next to it, as you can see below:Here is the l

Amazon, eBay, Back Market, Newegg, Etsy & Walmart by ChannelReply

Brevy is an AI-driven alternative to customer support outsourcing - you can automate your customer support emails end-to-end with Brevy’s engineered blend of e-commerce-trained AI models and human support. Answer your tickets with quality responses q

Brevy

Checkout Champ is a standalone single-step checkout and one-click upsell tool that works with every eCommerce platform, designed to increase sales conversion, and average order value quickly and easily.Integration BenefitsDisplay customers and their

CheckoutChamp

Kickstarter exists to help bring creative projects to life.Integration benefitsAs you launch a product on Kickstarter, you'll get customer service questions from your backers. Connect Kickstarter to Gorgias and respond to your backers' questions dire

Kickstarter

Konnektive is a cloud-based CRM and order management solution that helps optimize, centralize, and automate eCommerce business processes.Integration BenefitsDisplay customers and their order information next to tickets and update information tied to

Konnektive

Magento is an ecommerce platform built on open source technology which provides online merchants with a flexible shopping cart system, as well as control over the look, content and functionality of their online store.The Gorgias plugin for Magento is

<a href="https://magento.com/" target="_blank">Magento</a>&#xA0;is an e-commerce platform built on open-source technology that provides online merchants with a flexible shopping cart system, as well as control over the look, content, and functionality of their online store.The Gorgias plugin for Magento is currently compatible with Magento 2.2, 2.3, and 2.4 for Magento versions: Open Source (CE), Commerce using on-prem (EE), and Adobe Commerce (cloud).<div class="note-callout">This feature is available on Pro and higher plans.&#xA0;</div> The Integration will allow you to:<ul><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">Display customer profiles next to tickets</li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">Display orders, shipments, and credit memos</li><li style="font-size: 16px; font-family: Inter;"><a href="https://docs.gorgias.com/en-US/magento-2-variables-368240" rel="noopener noreferrer" target="_blank">Insert Magento 2 Variables in Macros</a></li><li style="font-size: 16px; font-family: Inter;"><a href="https://docs.gorgias.com/en-US/rules-glossary-81882#magento2-last-order" rel="noopener noreferrer" target="_blank">Use Magento 2 Variables as filters in Rules</a></li></ul><hr><h2 id="steps"> Steps</h2>To connect your Magento 2 store to your Gorgias account, you first need to install the Gorgias plugin on your store - it&apos;s completely free and necessary for this installation.<div class="tip-callout">The user that purchased the plugin has to be an Admin and complete the installation, in case you have multiple users on your Magento 2 account.</div> 1. Get the Gorgias plugin from the&#xA0;<a href="https://marketplace.magento.com/gorgias-module-magento-connect.html" target="_blank">Magento Marketplace</a>.2. Connect to your Magento store&apos;s server via SSH with your developers&apos; assistance.3. Run the following commands:<pre>composer require gorgias/module-magento-connect
bin/magento se:up
bin/magento se:di:co</pre>Once done, go to your Gorgias account:1. Click on Settings -&gt; App Store -&gt; All Apps.&#xA0;2. Search for Magento 2 and click on it. <img src="https://attachments.gorgias.help/k5/hc/mz0e/all-apps-dcddfdcd-6b85-4dfa-9ced-118d9a7cc13c.png" style="width: 692px;" class="fr-fic fr-dib">3. Click on Connect Magento 2.<img src="https://attachments.gorgias.help/k5/hc/mz0e/magento2-03544fd2-4467-4f40-8c6f-5269b8000bc3.png" style="width: 692px;" class="fr-fic fr-dib"> <h3 id="connect-in-1-click">Connect in 1 click <img src="https://attachments.gorgias.help/uploads.gorgias.io/0bgJ1Q6QZ2vXKOMk/undefined-82b7e0e0-d9af-4516-b652-ae34c95a21a5" style="width: 692px;" class="fr-fic fr-dib"></h3>1. Enter the URL of the Admin panel of your Magento 2 store, then click on Connect App.&#xA0;<div class="note-callout">Keep in mind that this should be the public URL through which your users access it and not one that redirects to the store.</div><h3 id="2-youll-be-redirected-to-your-magento-2-store-click-on-create3-you-will-then-be-redirected-back-to-your-gorgias-accountconnect-manually"><img src="https://attachments.gorgias.help/uploads.gorgias.io/0bgJ1Q6QZ2vXKOMk/undefined-fe2f3b66-bee6-49ef-a453-9869c9aff529" style="width: 692px;" class="fr-fic fr-dib"> 2. You&apos;ll be redirected to your Magento 2 store, click on Create. <img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/other/1572287410731/screen-shot-2019-10-28-at-11-29-22-am.jpg" class="fr-fic fr-dib" style="width: 559px;">3. You will then be redirected back to your Gorgias account. <img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/other/1572553951326/screen-shot-2019-10-31-at-1-32-17-pm.png" class="fr-fic fr-dib" style="width: 450px;"> Connect Manually</h3><div class="note-callout">This option is useful if you have a firewall configured on your Magento store that prevents you from adding the integration using the one-click installation process.</div> 1. Go to the Magento admin dashboard.2. Click on Settings&#xA0;-&gt;&#xA0;Integrations.3. Click on Add New Integration.4. Name it something like Gorgias - Manual Integration.5. Enter your password at the bottom.6. In the left panel, click on API, and then check these permissions:<ul><li style="font-size: 16px;">Sales &gt; Operations &gt; Orders &gt; Actions &gt; View</li><li style="font-size: 16px;">Sales &gt; Operations &gt; Orders &gt; Actions &gt; Edit</li><li style="font-size: 16px;">Sales &gt; Operations &gt; Orders &gt; Actions &gt; Cancel</li><li style="font-size: 16px;">Sales &gt; Operations &gt; Orders &gt; Actions &gt; Credit Memos</li><li style="font-size: 16px;">Sales &gt; Operations &gt; Shipments</li><li style="font-size: 16px;">Sales &gt; Operations &gt; Credit Memos</li><li style="font-size: 16px;">Customers (and then uncheck the All Customers, Now Online and Customer Groups nested permissions)</li><li style="font-size: 16px;">Carts &gt; Manage carts</li></ul>7. Click on Save in the top right corner.8. When you&apos;re back on the list, in the Gorgias - Manual Integration, click on Activate.9. Click on Allow.10. Copy all credentials.11. Click on Done.12. Go back to the Gorgias interface and paste all credentials into the form together with the store URL. <img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/qw7vt5pyjw/1618925238206/screenshot-2021-04-20-at-16-26-53.png" class="fr-fic fr-dib">13. Click on Add Integration.From this point on we will do an initial import of all of your customers into the helpdesk. Any new order/customer will also be synced, and data about orders will be updated when there are new shipments or credit memos related to them.<img src="https://attachments.gorgias.help/k5/hc/mz0e/track-order-6c853470-d7e5-433b-93c4-bfea5bdfaa3b.png" style="width: 682px;" class="fr-fic fr-dib"><div class="tip-callout">Magento 2 customers&apos; phone data can&apos;t be imported at the moment and for that reason, you won&apos;t find the customers&apos; phone numbers in your helpdesk.</div> <h3 id="magento-24"> Magento 2.4</h3>If you&apos;re upgrading from an existing installation, you&apos;ll have to follow the instructions below.&#xA0;Ask your developer to run these instructions when doing the upgrade to avoid any potential lag on your Magento server:1. SSH into your Magento server.2. Put your store into maintenance mode.3. Connect to your database.4. Run this query: `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count &gt; 5;`.5. If it takes too long, you can interrupt it and run `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count &gt; 5 LIMIT 10000;` multiple times, until it doesn&apos;t delete anything anymore.<hr><h2 id="magento-tracking-urls"> Magento tracking URLs</h2>Magento doesn&apos;t send us tracking URLs but tracking numbers instead, which is why we generate URLs for you based on the carrier associated with the shipment.&#xA0;We can only generate URLs for the following carriers:<ul><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">USPS</li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">UPS</li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">FEDEX</li><li style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">Canada Post</li></ul>When the carrier is Other, we aren&apos;t able to generate the tracking URL due to API limitations.<hr><h2 id="isPasted"> Troubleshooting</h2><h4 id="when-i-click-on-a-customer-link-in-the-sidebar-widget-i-cant-open-it-why">When I click on a customer link in the sidebar widget, I can&apos;t open it, why?</h4>The customer link in the widget won&apos;t work properly if you have enabled adding a secret key to URLs - if this option is enabled, the link will always take you to the general dashboard.The secret key is generated at the beginning of the Admin session and it changes each time a new session is opened to prevent any redirect, which is exactly what Gorgias does in the widget.&#xA0;If you want their links to redirect to the right page, you have to disable that feature in your Magento Configuration -&gt; Admin -&gt; Add Secret Key to URLs -&gt; No.<img src="https://attachments.gorgias.help/uploads.gorgias.io/0bgJ1Q6QZ2vXKOMk/image_15-ea50927a-3c69-4b3f-acbb-6ee0e84b535a.png" style="width: 692px;" class="fr-fic fr-dib"><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}
</style>

Magento 2

MESA lets you point and click application endpoints into automated workflows without writing any code. Get started with ready-made workflow templates, or start from scratch. MESA also unifies all your tools to provide a central source of truth for yo

MESA

Mirakl will help you streamline your support for Gorgias - the Mirakl-Gorgias integration by Juble.io will elevate your customer support experience by seamlessly integrating customer messages, order details, and marketplace information within Gorgias

<div class="note-callout">This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.</div> <a href="https://www.mirakl.com/" rel="noopener noreferrer" target="_blank">Mirakl</a>&#xA0;will help you streamline your support for Gorgias - the Mirakl-Gorgias integration by <a href="https://juble.io/" rel="noopener noreferrer" target="_blank">Juble.io</a> will elevate your customer support experience by seamlessly integrating customer messages, order details, and marketplace information within Gorgias, empowering your support team to deliver exceptional service.<ul><li style="font-size: 16px; font-family: Inter;">Effortlessly retrieve customer messages from Mirakl marketplaces into Gorgias for prompt responses.</li><li style="font-size: 16px; font-family: Inter;">Gain comprehensive order details directly within Gorgias for enhanced visibility and efficient support.</li><li style="font-size: 16px; font-family: Inter;">Empower support agents with relevant order and customer insights in Gorgias for personalized assistance.</li><li style="font-size: 16px; font-family: Inter;">Gain comprehensive visibility into order details and information for each Mirakl marketplace. Access order status, product details, delivery information, and more, all within your Gorgias interface.</li><li style="font-size: 16px; font-family: Inter;">Enable click-through actions to navigate directly from Gorgias to the Mirakl platform. Access the specific marketplace and order information you need with just a few clicks, enhancing efficiency and productivity.</li><li style="font-size: 16px; font-family: Inter;">Manage an unlimited number of Mirakl marketplace accounts within your Gorgias environment. Effortlessly handle customer support for multiple marketplaces, providing a consistent and unified experience to your customers.</li></ul>The Juble platform imports tickets and customer data to Gorgias from Mirakl, enabling support agents to view and manage customer inquiries and requests within Gorgias.Upon ticket creation, a widget will automatically appear in the sidebar with the order details of the customer:<img src="https://attachments.gorgias.help/k5/hc/mz0e/bc8edc40-4d79-4f3b-8e4d-53be3856aa87-ce299578-f680-4e15-a648-818e3182c09f.png" style="width: 300px;" class="fr-fic fr-dib"><hr><h2 id="steps"> Steps</h2>1. Go to Settings -&gt; App Store -&gt; All Apps.2. Find Mirakl on the list and click it.3. Click on the Connect App button.4. Log into the <a href="http://Juble.io" rel="noopener noreferrer" target="_blank">Juble.io</a> platform and locate Gorgias.5. Add your subdomain and authorize the app so two Juble IO HTTP integrations will be created:<img src="https://attachments.gorgias.help/k5/hc/mz0e/7e5f6898-6626-4f0f-9deb-37ed05a05eda-b0ea56ce-067a-45f8-9a84-dd4d9cf58f48.png" style="width: 692px;" class="fr-fic fr-dib">6. Set up the Mirakl channel under the Juble platform.

Mirakl

Omnisend is a multi-channel marketing automation platform built for eCommerce.Integration benefitsWith the integration, you’ll be able to segment your customers in Omnisend based on customer feedback, assign customer tags in Gorgias and use those tag

Omnisend

Prestashop is an e-commerce platform built on open-source technology that provides online merchants with a flexible shopping cart system, and control over the look, content, and functionality of their online store. Securely connect with Prestashop to

Prestashop by BlueAnt

WooCommerce is an open-source e-commerce plugin for WordPress allowing merchants to create e-commerce websites. It can be used by a blogger to sell some merchandise, and a full-blown online store with multiple sellers and hosts a huge traffic of buye

<a href="https://woo.com/" rel="noopener noreferrer" target="_blank">WooCommerce</a>&#xA0;is an open-source e-commerce plugin for WordPress allowing merchants to create e-commerce websites.&#xA0;It can be used by a blogger to sell some merchandise, and a full-blown online store with multiple sellers and hosts a huge traffic of buyers. It also has stores that sell restricted products or focus intensely on content/blogs. &#xA0;When a customer reaches out, their WooCommerce profile will appear in the sidebar on the right-hand side of the ticket. The customer profile will include information straight from WooCommerce like contact details (email, phone number), and extensive order information (fulfillment status, specific line items, and their costs). <iframe width="100%" src="https://www.loom.com/embed/207343ece4e148b3a7104b0756fc185e" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe> The information sync is continuous - whenever an order or a customer profile is created or changed in WooCommerce, it&apos;s immediately updated in Gorgias as well. This ensures you always have the right information, without switching back and forth between applications.<div class="note-callout">You need Admin permissions in WooCommerce and an Admin role in Gorgias to enable this integration and only one WooCommerce store can be connected to your Gorgias account.</div><hr><h2 id="steps"> Steps</h2><p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Go to Settings -&gt; App Store -&gt; All apps.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2. Search for WooCommerce and click on it.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. Click on the Connect App&#xA0;button.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4. On the next page click the Authorize App button. <img src="https://attachments.gorgias.help/uploads.gorgias.io/0bgJ1Q6QZ2vXKOMk/WooCommerce_Authorize_App-b2fb5274-31c7-4e64-935a-04d13c33b5f3.png" style="width: 359px;" class="fr-fic fr-dib"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">5. You&apos;ll be prompted to enter your WooCommerce domain - enter the full URL, including HTTPS tags in front of the name: <img src="https://attachments.gorgias.help/uploads.gorgias.io/0bgJ1Q6QZ2vXKOMk/WooCommerce_domain-220e556e-9b2c-40ec-875e-dec7bc986cda.png" style="width: 298px;" class="fr-fic fr-dib"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">6. On the next page click on the Authorize App Page button.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">7. The initial import of data automatically starts - the duration of import will depend on the number of customers and orders linked to your WooCommerce store.<div class="note-callout">You can connect multiple WooCommerce stores.&#xA0;</div> <hr><h2 id="limitations"> Limitations</h2><ul id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Inter; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">You can&apos;t initiate any actions on WooCommerce orders (create, edit, cancel, refund).</li><li style="box-sizing: border-box; font-family: Inter; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">WooCommerce data can&apos;t be used as conditions in Rules.</li><li style="box-sizing: border-box; font-family: Inter; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Automate features can&apos;t be used with the WooCommerce integration.</li></ul>

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